Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
- Records and reconciles lockbox and wire cash inflows daily to dealer’ accounts to maintain the accuracy and collectability of the balance.
- Balances the A/R sub ledger (E1 or AS400) with the G/L and lockbox deposit reports.
- Processes incoming dealer credit applications and builds a credit file using credit reports (e.g. Dun & Bradstreet, FMCA, and Lyon) and trade references working with the Credit Manager and team. Complies with LZB records retention and digital file guidelines.
- Maintains customer master records for approx. 4300 active records, understanding the impacts of each customer master setting.
- Manages the department e-mail inboxes to provide responsive service, including credit references. Ensures dealer statements/dunning notices are transmitted on a timely basis. Troubleshoots e-mail, EDI, and fax issues.
- Researches and reconciles deductions, returns, and chargebacks, interacting with the dealer and other departments to drive resolution of issues (e.g. Customer Service, Transportation, or freight carrier).
- Communicates with dealers directly, or through the credit team, to resolve account issues and returns (RMAs).
- Prepares journal entries, check requests and related credit management reports, bad debt write-offs and recoveries in a backup capacity.
- Processes live checks received in Corporate Office per policy by logging, restrictively endorsing, and preparing deposits.
- Records authorized adjustments and write offs to a dealer’s account and applies matching credits to deductions. Prepares reports of operational activities as needed.
- Maintains current documentation processes and suggests improvements and programs and technologies change.
- Communicates with IT and others to resolve process issues.
- Appropriately distribute incoming USPS mail from HQ mailroom, and distribute credit monitoring E-alerts from external reporting sources (i.e. DnB, Lyon, FMCA)
- Maximizes the automation of the function through tools such as auto cash and La-Z-Boy payment portals.
- Manages the department Records Retention program for terminated dealer files and new accounts.
- Cross-trains on other systems and portfolios to back up other department positions.
- Able to back up A/R Supervisor
SCOPE & IMPACT:
This position supports the accurate flow of payments, information, and system maintenance of accounts to support the department and the company. The company’s Residential, England, and Casegoods Trade Accounts Receivable balance for $140 million USD, on sales of over $1.0 Billion USD, to approximately 4,300 Dealers. This position will perform the cash application of customer payments and customer master maintenance. This position works with other departments including Sales, Comfort Care, Logistics, and IT.
MINIMUM REQUIREMENTS:
- High School Diploma with 2-4 years of relevant experience, or equivalent.
- Proficient in Microsoft Office Suite with advanced Excel proficiency
- Good written and verbal skills
- Strong attention to detail
- Up to 5% travel required
PREFERRED REQUIREMENTS:
- Associate Degree in Accounting, Finance, or related field
- Proficient in JD Edwards E1 and AS400 or other ERP.
SUPERVISORY RESPONSIBILITIES: None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment/no specific or unusual physical or environmental demands.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Benefits for Employees in the US:
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: https://learn.bswift.com/la-z-boy
If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
Skills Required
- High school diploma with 2-4 years of relevant experience, or equivalent
- Proficiency in Microsoft Office Suite
- Advanced Excel proficiency
- Good written and verbal communication skills
- Strong attention to detail
- Ability to travel up to 5%
- Associate degree in Accounting, Finance, or a related field
- Proficiency in JD Edwards E1 and AS400 or another ERP
La-Z-Boy Incorporated Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about La-Z-Boy Incorporated and has not been reviewed or approved by La-Z-Boy Incorporated.
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Retirement Support — A 401(k) and Roth 401(k) with a company match up to 6% of eligible wages anchors the financial benefits. This supports long-term savings and complements other financial perks.
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Healthcare Strength — Medical, dental, and vision coverage are standard, alongside an Employee Assistance Program and wellness initiatives. Additional protections such as life/AD&D and disability coverage broaden the safety net.
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Leave & Time Off Breadth — Paid holidays and vacation/PTO are included, with parental/bonding leave available. Specific time-off details are outlined in role postings and can vary by location and position.
La-Z-Boy Incorporated Insights
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers. Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home. The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations. Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes. Join our team to impact the world through comfort.
