City/State
Norfolk, VAWork Shift
First (Days)Overview:
Accounts Receivable Spec IManaging accounts receivable accounts (Reference Lab) , ensuring accurate billing and timely collection of payments. Reviewing and processing insurance claims, verifying patient information and coding for accuracy.
Communicating with insurance providers, patients, and internal teams to resolve payment discrepancies or issues. Performing account reconciliations, identifying discrepancies, and applying appropriate payments or adjustments.
Maintaining patient account balances, assisting with follow-up on unpaid claims, and issuing statements as needed. Ensuring adherence to healthcare billing regulations and policies. Assisting with month-end closing activities and financial reporting.
Collaborating with other departments (e.g., billing, coding, and customer service) to streamline AR processes. Addressing and resolving any patient or insurance inquiries related to billing and payment issues.
The AR Specialist I (Reference Lab) should possess strong attention to detail, excellent communication skills, and a solid understanding of healthcare billing practices and payer systems. This role supports the organization’s financial operations by optimizing the accounts receivable process and improving cash flow.
Position can be on-site at the Sentara Patient Accounting Building or following sign-off on all training/education, you may discuss a Remote schedule with the Supervisor
Full Time, 40 hours a week (day shift)
If Remote work status is selected your Onboarding and Training will be provided remotely for you also
Education- High School Diploma or Equivalent
- No specific certification or licensure requirements
- High School diploma or equivalent
- 1 year of Healthcare related experience, specifically in the area of Revenue Cycle
- Preferred Revenue Cycle experience of Billing, Follow-Up, insurance, Registration and/or Payor experience
- Preferred knowledge of Payor Websites
- Behind scenes Account Receivable collections from Payors (not patient-facing)
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Skills Required
- High school diploma or equivalent
- 1 year of healthcare-related experience in revenue cycle
- Experience with accounts receivable collections from payors (non-patient facing)
- Understanding of healthcare billing practices and payer systems
- Strong attention to detail and excellent communication skills
- Preferred experience in billing, follow-up, insurance, registration, and/or payor processes
- Preferred knowledge of payor websites
Sentara Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sentara Healthcare and has not been reviewed or approved by Sentara Healthcare.
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Parental & Family Support — Four weeks of paid parental leave at full base pay and two weeks of job‑protected family caregiver leave support major life and care needs. Emergency back‑up care and reimbursements for infertility, adoption, and surrogacy further bolster family support.
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Retirement Support — A 401(A) plan alongside 403(B)/401(K) employer matching is designed to strengthen long‑term financial security. Company‑paid life insurance with buy‑up options adds additional protection for families.
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Flexible Benefits — Choice of medical plan designs and dental/vision options enables tailoring coverage to individual needs. An annual election between tuition assistance and student‑loan repayment offers flexibility to align with financial or education priorities.
Sentara Healthcare Insights
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
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