Accounts Receivable Specialist, Bi-Lingual (English/Portuguese)

About Us

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 170 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, and Italy, with more to come!

About the role

Circle is laying the groundwork to move aggressively up-market. These new mid-market and enterprise accounts (”MM”) will require more payment flexibility and dedicated care from Circle’s finance team. As the Accounts Receivable (AR) Specialist, you will connect with and nurture customer relationships to ensure our order-to-cash process goes as smoothly as possible.

Since this is a brand-new role, you will have the unique opportunity to design and implement all accounts receivable processes from scratch. This means you will be able to set the foundation and establish best practices that will shape how AR functions within the organization. But don't worry; you will have the rest of our small but mighty finance team to support you every step of the way.

We have a strong preference for candidates in AMER time zones (North or South America).

This role requires bi-lingual fluency in both English and Portuguese.

What you’ll be doing

• Build the Accounts Receivable function from scratch.
• Monitor billing process automated by Stripe for small business (SMB) accounts.
• Process billing for mid-market (MM) accounts.
• Maintain accounts receivable records to ensure customer accounts are up-to-date.
• Monitor and act on aged balances and delinquencies, working with customer support to solve delinquent accounts for our SMB customers, and monitoring and collecting accounts receivable for our MM customers directly (proactive & reactive).
• Monitor renewals for MM accounts.
• Monitor and act on fraud prevention tactics.
• Monitor and solve customer disputes.
• Report on AR metrics.
• Identify uncollectible accounts for write-off.
• Support financial month-end closing.
• Collaborate with cross-function teams, including Sales, Customer Support, and Customer Success.

What you’ll need to be successful

• Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
• You are proficient in English (spoken, written, and reading) at a CEFR Level C1 / ILR Level 5, as well as Portuguese (bi-lingual).
• You are able to work in a fast-paced environment, manage multiple projects simultaneously, and meet deadlines.
• You have strong spreadsheet skills (eg. Google Sheets, MS Excel, etc.)
• You have at least 2 years of experience working in a SaaS Accounts Receivable role.
• You are customer-focused and enjoy nurturing relationships with customers.
• You have excellent written and verbal communication skills and can clearly and concisely communicate with clients.
• You are analytical, have strong attention to detail and thrive as a problem-solver.
• You are a team player with a positive attitude, a strong work ethic, and a commitment to continuous improvement.
• You are able to work independently and collaborate effectively in a team environment.
• You thrive with autonomy and are self-motivated. We’re a fully remote team. We take care of each other and like having fun, but we’ll never be in an office together.

Bonus points

• You have experience working with Stripe.
• You have experience working with CPQ tools.

The fun stuff

Fully remote: work from anywhere in the world!

Autonomy and trust to do your job: we care about outcomes over everything else.

Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.

Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*

Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*

Parental leave for parents expanding their family, or just starting one.

Home office stipend to help you get up and running.

Learning & development stipend to help you level up your professional skills.

Annual bonus potential for roles that don't already receive variable income or commission.

Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

Check out our Careers page for more.

*Your role, location and unique circumstance may affect this.

Diversity, Equity & Inclusion

As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.

Equal Employment Opportunity

Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.