Accounts Receivable Research Coordinator

Job Requisition

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Job Description

POSITION PURPOSE:

This role accelerates business value by providing research support for the AR team and collaborates with field staff and the EDI Department to ensure proper documentation is provided for claims.

Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES AND RESPONSIBILITIES:

• Provides research support for A/R team members, including but not limited to proof of delivery, purchase orders, invoices, and other documents.
• Collaborates with field staff and EDI Department to ensure proper documentation is provided to support all billing and invoice claims processes.
• Organize and maintain source data and files; provide documents upon request to support claims processes.
• Escalates missing documentation to supervisor as necessary.
• Suggest process improvements to supervisor for consideration.
• Makes and assumes other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards. Safety is personal for us all.

CONTACTS:

Internal:     Works directly with Accounts Receivable, Payable and Information Technology staff, corporate office financial management, several levels of general sales management and office personnel in plant facilities.

External:    Minimal contact with customers, co-packers, and distributors

SUPERVISORY RESPONSIBILITY:

This is an individual contributor role with no direct reports.

EDUCATION AND EXPERIENCE:

• A high school diploma or GED is required.
• Minimum 1-2 years of experience in accounts receivable processes or customer service support role.
• Basic proficiency with Word, Excel, Outlook, and accounts payable software. Knowledge of Microsoft Dynamics AX is highly desirable.
• Typing speed of minimum 50 words per minute Experience working with data input is preferred but not required.
• Strong interpersonal and communication skills required.
• Analytical and problem solving skills preferred.
• Ability to multi-task and adapt to change.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

No travel is required for this position. This position may require overtime since weekend and evening work may be required.  Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships and reason through complex business situations is essential.

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