Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Duties and Responsabilities
- Assist with the daily processing and application of deposits.
- Monitor the assigned portfolio of agencies regularly to ensure timely follow-up on past-due accounts.
- Conduct collection calls to resolve outstanding balances and maintain healthy account status.
- Manage and deactivate inactive agencies as needed, following internal procedures.
- Provide real-time support to agencies by actively responding to inquiries via phone and chat.
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Educational background in Business Administration, Accounting, Finance, or a related field.
- Bilingual in English and Spanish
- Strong interpersonal and communication skills.
- Proven ability to work collaboratively in a team environment, with a sense of responsibility and sound decision-making abilities.
- Experience in customer service, including managing challenging client interactions.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
