We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Key Responsibilities
1) Invoicing & Billing (Core)
- Raise and issue invoices for services delivered (e.g., scheduled waste pickups, adhoc jobs, rental/servicing fees, and other service-based charges).
- Validate billing inputs including service dates, job completion details, rates, contracts, and purchase orders (where applicable).
- Ensure accurate GST coding and invoice presentation aligned to Australian standards and client requirements.
- Manage adjustments such as credit notes, rebills, write-offs (with approval), and billing corrections.
2) Cash Receipting & Allocation
- Process daily receipts from bank deposits, payment gateways, EFT, cheque, and other channels.
- Perform accurate allocation of receipts to invoices/customer accounts, including resolving short pays and overpays.
- Support reconciliation of AR subledger to bank receipts and ensure clean unapplied cash reporting.
3) Collections & Debtor Management
- Proactively follow up overdue accounts via phone and email to ensure timely payment.
- Run aging reports and execute collections activities based on agreed priority rules (30/60/90+ days).
- Escalate delinquent accounts appropriately and recommend credit holds, payment plans, or recovery action.
- Maintain clear notes of debtor conversations, commitments, and payment arrangements in the system.
4) Customer Account Support & Dispute Resolution
- Manage AR inbox and respond to customer billing queries, remittance advice, and statement requests.
- Investigate and resolve disputes (e.g., missed service claims, rate disputes, duplicate billing, PO issues).
- Liaise with Operations/Customer Service teams to confirm service delivery details and close disputes quickly.
- Ensure customer master data is up to date (billing contacts, addresses, ABNs, terms, and credit limits where applicable).
5) Reporting & Month-End Support
- Prepare weekly AR summaries: collections performance, aged debtors, and key delinquent accounts.
- Assist with month-end close including debtor reconciliations, reporting packs, and audit support.
- Support process documentation and continuous improvement initiatives (templates, SOPs, workflows).
6) Compliance, Controls & Quality
- Follow internal controls, approval matrices, and audit requirements.
- Maintain confidentiality and adhere to data privacy and security guidelines.
- Ensure accuracy and completeness of AR documentation and supporting evidence.
Join the A-Team and experience the A-Life!
Skills Required
- Prepare and issue invoices and manage billing adjustments (credit notes, rebills, write-offs)
- Accurate GST coding and invoice presentation aligned to Australian standards
- Process and allocate daily receipts from multiple payment channels and resolve short/overpayments
- Reconcile AR subledger to bank receipts and maintain unapplied cash reporting
- Perform collections activities, run aging reports, and escalate delinquent accounts
- Manage AR inbox, respond to billing queries, and resolve disputes with Operations/Customer Service
- Prepare weekly AR summaries and assist with month-end debtor reconciliations and audit support
- Follow internal controls, approval matrices, and maintain confidentiality and data privacy
- Maintain and update customer master data (billing contacts, ABNs, terms, credit limits)
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
