Accounts Receivable Manager

Description

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. 

Due to our continued expansion and growth, we now have an opportunity for a skilled Accounts Receivable Manager.

The Accounts Receivable Manager is responsible for leading all aspects of the AR function, including cash application, collections, credit management, billing oversight, dispute resolution, and working capital optimization. This role owns customer aging, DSO performance, and receivables processes while partnering closely with Sales, Operations, Customer Success, and Finance teams.

Following the company's transition to Certinia, the AR Manager will play a key role in driving process improvements, automation initiatives, SOP development, and scalable best practices across the receivables function.

Leadership & Team Management

Lead, mentor, and develop the AR team, fostering accountability, accuracy, and continuous improvement.

Manage workload distribution, performance expectations, training, and professional development.

Promote adoption of new processes, technologies, and system enhancements.

Accounts Receivable Operations

Oversee cash application, collections, billing, credit reviews, and customer account management.

Monitor aging reports, DSO, CEI, and other key AR metrics to improve cash flow and reduce bad debt.

Establish escalation procedures for delinquent accounts and partner with internal stakeholders to resolve payment issues.

Credit & Risk Management

Maintain customer credit policies, credit limits, and approval processes.

Evaluate creditworthiness of new and existing customers and manage credit risk exposure.

Serve as the primary authority for credit decisions and escalations.

Billing & Dispute Resolution

Ensure timely and accurate invoice generation and delivery.

Lead resolution of billing disputes, deductions, and short payments.

Partner with Operations and Customer Success to address root causes and improve invoice accuracy.

Process Improvement & Systems

Serve as the AR subject matter expert for Certinia and related AR technologies.

Develop and maintain SOPs, internal controls, and standardized workflows.

Identify opportunities for automation and process efficiencies to improve productivity and accuracy.

Reporting & Compliance

Support month-end close activities, account reconciliations, cash forecasting, and bad debt reporting.

Ensure compliance with company policies, internal controls, and GAAP requirements.

Prepare and present AR performance metrics and operational updates to Finance leadership.

Support internal and external audits and perform other duties as assigned.

Requirements

• 5–7 years of progressive Accounts Receivable experience, including 2+ years in a supervisory or leadership role.
• Experience managing high-volume AR operations, collections, credit reviews, dispute resolution, and customer aging.
• Strong background in month-end close support, account reconciliations, bad debt analysis, and process documentation.
• Experience in construction, field services, or multi-location businesses is preferred.
• Familiarity with AR automation, cash application, and lockbox processing is a plus.

Technical Skills

Solid understanding of AR operations, credit management, cash application, collections, and revenue recognition principles.

Experience with ERP systems such as Certinia, NetSuite, Sage, SAP, Odoo, or similar platforms.

Advanced Microsoft Excel skills, including reporting, reconciliations, and aging analysis; Power BI experience is a plus.

Knowledge of key AR metrics, including DSO, aging, CEI, bad debt reserves, and cash forecasting.

Proven ability to lead, develop, and motivate teams in a fast-paced environment.

Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.

Effective communicator with the ability to collaborate across Sales, Operations, Customer Success, and Finance.

Process-driven mindset focused on continuous improvement, automation, and scalable solutions.

Adaptable, collaborative, and comfortable leading through change.

Success in this role will be measured by:

Days Sales Outstanding (DSO)

Customer aging performance

Collection Effectiveness Index (CEI)

Bad debt and write-off management

Cash forecasting accuracy

• Full-time, in-office position based in Irvine, CA.
• Monday–Friday schedule; occasional extended hours may be required during month-end close and special projects.
• Primarily desk-based work with prolonged computer use and occasional lifting of up to 15 lbs.