Accounts Receivable Manager

This position is hybrid, meaning being in our Grand Rapids office 3 days a week.

Are you a strategic, people-first leader with a passion for process improvement and developing others? Do you thrive in fast-paced, evolving environments where no two days look the same? If so, we are looking for you! 

We’re hiring an Accounts Receivable (AR) Manager who is ready to take our AR team and processes to the next level. This is a high-impact leadership role where you’ll drive innovation, build meaningful cross-functional partnerships, and create clarity and accountability in a critical business function.  

What You’ll Do: 

 Lead with Accountability & Clarity 

• Set clear goals for the AR team and hold yourself and others accountable for results
• Guide the team through ambiguity and change while maintaining high morale and strong performance
• Deliver on monthly and annual AR goals with confidence and integrity 

Develop People & Build Culture 

• Recognize the unique strengths and needs of each team member to foster individual growth and engagement
• Proactively identify and address barriers to positivity, productivity, and team cohesion
• Build a strong, inclusive team culture rooted in trust, accountability, and mutual respect 

Drive Innovation & Process Improvement 

• Identify and implement upstream solutions that support long-term AR success
• Create and streamline processes that keep the team focused, organized, and aligned with business goals
• Influence change that improves efficiency, communication, and performance across departments 

Collaborate Cross-Functionally 

• Partner regularly with Sales and Customer Success to understand their goals and customer needs
• Connect the dots between AR performance and broader business outcomes—and help the team do the same
• Ensure customers receive an excellent invoicing experience that supports our brand promise 

1-Year Success Snapshot 

By the end of your first year, you will have: 

• Met or exceeded key AR performance goals
• Established and implemented processes that improve billing efficiency and reduce receivables risk
• Built strong, collaborative relationships across Finance, Sales, and Customer Success
• Identified key upstream issues affecting AR and created action plans to address them
• Elevated team engagement and individual development through thoughtful leadership 

What You Bring: 

• 2+ years of experience in a leadership role (finance, AR, or customer service preferred)
• Proven ability to adapt quickly, think innovatively, and lead through change
• Strong communication and coaching skills to effectively manage a variety of personalities
• A deep understanding of how receivables impact business health – and the ability to make that clear to others 

Why You’ll Love it Here: 

At Service Express, our people are at the heart of everything we do. We believe in developing leaders at every level and creating an environment where innovation and ownership are encouraged. As our AR Manager, you’ll be part of a supportive, values-driven culture where your voice is heard, your growth is prioritized, and your impact is felt. We also offer: 

• Flexible work options to support your work-life balance
• Opportunities for personal growth and career advancement
• Paid volunteer hours and a day off for your birthday
• Comprehensive health insurance options starting on your first day
• 50% reimbursement for your health club membership
• 401(k) company match to help you plan for the future
• $85k-$105k based on experience + annual bonus 

#LI-Hybrid