Accounts Receivable Manager

Position Title: Accounts Receivable Manager

Employment Type: Full-Time Exempt

Location: United States

Reports to: Sr Director of Finance and Accounting

Salary Range: $75,000 - $95,000

Employment Model: Remote

Mission

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences with corporate partners, and impactful relationships. Currently in nine cities across the country, we are positioning ourselves to be a key player in workforce development for young people.

Purpose of Position

The Accounts Receivable Manager is responsible for leading the organization's collections and accounts receivable operations. This position oversees the timely collection of outstanding receivables, management of accounts receivable aging, customer account relationships, site partnership meetings, departmental reporting, and billing oversight. The AR Manager serves as the primary escalation point for payment-related issues and works collaboratively with Site Leaders, Finance, and customer contacts to ensure timely collection of revenues.

The AR Manager supervises the Billing Specialist and Accounts Receivable Support Specialist and is accountable for driving collection performance, reducing aged receivables, improving customer payment experience, and ensuring the effectiveness of the overall accounts receivable process.

What type of person are we looking for?

The Genesys Works team is looking for a values-driven individual who wants to make an impact by empowering young people and expanding access to meaningful career opportunities. Strong candidates are energized by the chance to help students succeed while contributing to a more diverse and inclusive workforce.

We need a detail-oriented collaborator who can build both relationships and processes for the betterment of the organization. Someone who communicates effectively, builds strong relationships, and connects day-to-day work to broader organizational goals—whether in direct service or behind the scenes.

Our organizational values are putting our young people first, collaboration, sustainability, equity, and respect. These values are woven across all sites, teams, and positions. If you are someone who applies an equity lens in your approach, proactively identifies opportunities to reduce barriers and improve outcomes, this could be the next great fit you’re looking for.

Key Responsibilities

Collections and Accounts Receivable Aging Management

• Lead all collection activities across the organization.
• Monitor outstanding customer receivables and prioritize collection efforts based on aging risk and payment trends.
• Contact customers regarding past-due balances, delinquent accounts, and unresolved invoices in coordination with site leadership.
• Resolve complex customer payment disputes and collection issues.
• Maintain thorough documentation of collection activities and customer communications.
• Escalate significant collection risks and aging concerns to Finance Leadership.
• Review AR aging reports on a weekly and monthly basis and identify emerging collection risks.
• Develop and execute recovery plans for balances exceeding payment terms.
• Track collection performance metrics and trends.
• Prepare and analyze AR aging, collections, and receivables reports.
• Provide regular updates and recommendations to Finance Leadership regarding collection activity and customer account performance.

Month-End Close and Audit Support

• Review monthly billing activity and AR aging reports.
• Provide collection and billing analysis supporting month-end close activities.
• Assist the Senior Accountant in identifying earned revenue not yet billed.
• Review operational information supporting revenue accrual calculations.
• Support audit requests and monthly close reporting requirements.

Site Partnership and Relationship Management

• Conduct regular AR meetings with site leadership.
• Review outstanding balances, disputed invoices, and collection challenges with site teams.
• Partner with sites to resolve customer concerns impacting payment.
• Develop and maintain positive working relationships with customer Accounts Payable contacts and internal stakeholders.

Billing Oversight

• Oversee billing operations performed by the Billing Specialist.
• Ensure invoices are generated accurately and timely.
• Monitor invoice production and delivery status.
• Assist in resolving billing issues that impact collections or customer satisfaction.

Team Leadership and Operational Support

• Supervise, coach, and develop Accounts Receivable team members.
• Establish performance goals, expectations, and accountability measures.
• Monitor staff workload and performance to ensure service levels are met.
• Ensure critical accounts receivable processes are documented and cross-trained to support business continuity.
• Promote a culture of collaboration, knowledge sharing, continuous improvement, and professional development.
• Coordinate cross-training and reciprocal backup coverage across the team to maintain uninterrupted operations during employee absences, planned leave, and peak business periods.
• Provide hands-on support for collections, billing, reconciliations, and customer account maintenance as needed.
• Maintain working knowledge of all Accounts Receivable functions to support operational effectiveness and service continuity.

Required Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The experience requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field required. An equivalent combination of education, training, and relevant experience that demonstrates the required knowledge, skills, and abilities will be considered.
• Minimum 5 years of Accounts Receivable, Collections, or Revenue Cycle experience.
• Minimum 2 years of supervisory experience.
• Experience managing collections, aging reports, and customer account relationships.
• Experience in preparing AR reporting and performance metrics.
• Experience working with ERP and customer relationship management systems.
• Strong knowledge of collections and accounts receivable processes.
• Advanced Microsoft Excel skills.
• Sage, Intacct and Salesforce experience a plus

Essential Qualifications:

We seek an individual who believes deeply in our organization’s mission, who thrives in a dynamic work environment, who can produce consistent, impactful, and timely service, and who is able to work both independently and collaboratively. More specifically, qualifications include:

• Deep belief in organizational mission and a commitment to promoting diversity, equity and inclusion.
• Ability to problem-solve and adapt to changing circumstances.
• Advanced analytical and reporting capabilities.
• Strong leadership and customer relationship skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple priorities and meet deadlines.

Commitment to Diversity

Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable, inclusive, and respectful environment where all employees feel valued and empowered. Genesys Works will not tolerate discrimination or harassment of any kind. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission. As such, we seek to recruit, support, develop, and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve.

Compensation
In our quest to be a nonprofit employer of choice, we offer:

• Salary range is $75,000 - $95,000
• Competitive compensation commensurate with experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid time off policy, (10) company paid holidays, and “Soft Close” between Christmas and New Year’s
• 403(b) retirement savings plan with company match
• Communications allowance
• Focus Fridays and Flexible work arrangements

How to Apply

Please apply via the Genesys Works website at https://genesysworks.org/careers/. For more information about Genesys Works and our programming, please visit our website at https://genesysworks.org/.

• Qualified applicants will be invited to phone screen
• Questions can go to [email protected]
• All candidates will receive notification once the position is filled