Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
The Accounts Receivable Escalation Specialist (Center of Excellence Specialist, Business Process) serves as the operational “first responder” for complex escalations across the Order‑to‑Cash (O2C) value chain. Acting as a subject matter expert, this role triages customer and operational issues, performs root‑cause analysis, and coordinates cross‑functional resolution plans that restore service, protect revenue, and elevate the customer experience. The role partners closely with internal teams and external stakeholders to eliminate payment blockers, reduce accounts receivable delinquency, and improve overall financial health.
What You’ll Be Doing:
- Serve as the central escalation point for complex O2C issues across customers, vendors, sales, and internal business partners
- Manage end‑to‑end incident tracking, including root‑cause analysis, issue documentation, and resolution communication plans
- Partner with CSC, Sales, Order‑to‑Cash, and Customer teams to remove payment blockers and reduce A/R delinquency
- Act as a trusted subject‑matter expert across invoicing, accounts receivable, payments, tax‑exempt processing, and related systems
- Support change management efforts, system upgrades, and UAT testing with expert process knowledge
- Identify process improvement opportunities and communicate insights to leadership for continuous improvement
- Champion customer experience by ensuring timely, effective issue resolution
- Maintain flexibility in working hours during critical business incidents to support all business units under the Staples umbrella
What You Bring To The Table:
- Excellent problem‑solving skills with the ability to assess complex situations quickly
- Exceptional written and verbal communication skills, including executive‑level status updates
- Ability to manage multiple priorities and perform effectively under time‑sensitive pressure
- Calm, decisive approach when resolving urgent or high‑impact issues
- Strong stakeholder collaboration, negotiation, and conflict‑resolution skills
- Continuous‑improvement mindset with a detail‑oriented and organized working style
What’s Needed- Basic Qualifications:
- Bachelor’s degree in Business, Finance, Accounting, a related field, or equivalent experience
- 1+ years of experience in Accounts Receivable, Order‑to‑Cash, or escalation management roles
- Strong understanding of AR processes and ERP systems (e.g., Oracle, ERMS, Outlook, Sunrise order entry)
- Ability to independently prioritize work and exercise sound judgment within established guidelines
What’s Needed - Preferred Qualifications:
- Experience working across multiple business units in a shared services or COE environment
- Exposure to change management, system implementations, or UAT testing
- Experience supporting revenue protection, cash‑flow improvement, or DSO reduction initiatives
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
#LI-MR1
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.Skills Required
- Bachelor's degree in Business, Finance, Accounting, or equivalent experience
- 1+ years experience in Accounts Receivable, Order-to-Cash, or escalation management roles
- Strong understanding of AR processes and ERP systems (e.g., Oracle, ERMS, Sunrise order entry)
- Proficiency with Outlook and business communication platforms
- Excellent problem-solving skills and ability to assess complex situations quickly
- Exceptional written and verbal communication, including executive-level updates
- Ability to manage multiple priorities and perform under time-sensitive pressure
- Experience working across multiple business units in a shared services or COE environment
- Exposure to change management, system implementations, or UAT testing
- Experience supporting revenue protection, cash-flow improvement, or DSO reduction initiatives
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
-
Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
-
Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
