Accounts Receivable Coordinator

Key Responsibilities:

• Client Account Recovery: Conduct collections activities such as calling and emailing customers to recover past-due payments.
• Account Management: Monitor and assess the status of corporate accounts, including those exceeding 180 days past due.
• Cash Flow Champion: Ensure timely client payments by adhering to established Cash On Demand processes.
• Client Reporting: Generate and distribute monthly statements and account reviews to keep clients informed.
• Building Client Relationships: Maintain consistent customer contact to promote positive interactions and a healthy cash flow, all while providing exceptional customer service.
• Client Pipeline Management: Manage a designated group of clients, guaranteeing prompt follow-up on any inquiries or escalations.
• Policy Compliance: Strictly adhere to company and departmental policies and procedures to maintain ethical collection practices.
• Problem-Solving Pro: Identify accounts requiring escalated attention and independently determine the best course of action for resolution.
• Payment Processing: Receive and process credit card payments from clients for efficient debt recovery.
• Communication Clarity: Provide clear and detailed explanations of complex billing charges to ensure client understanding.
• Detailed Documentation: Maintain accurate and thorough documentation of all customer interactions for future reference.

Qualifications:

• 2+ Years of Collections Experience: We seek a seasoned collections professional with a proven track record of successfully recovering past due accounts.
• Communication Mastermind: You possess exceptional verbal communication and negotiation skills, allowing you to build rapport and navigate complex conversations with clients.
• Respectful & Assertive: Your communication style is both respectful and assertive, ensuring you can effectively convey information while maintaining positive relationships.
• Multitasking Maestro: You thrive in a fast-paced environment, seamlessly multitasking and prioritizing tasks while engaging with clients on the phone.
• Decision-Making Dynamo: You have a proven track record of making sound decisions under pressure, consistently achieving positive outcomes.
• Organizational Wiz: Your meticulous organizational skills keep you on top of your workload and ensure efficient client communication.
• Tech-Savvy Collector: Proficiency in MS Windows/Outlook and a typing speed of 40 wpm are essential for daily tasks. Experience with Excel, including pivot tables, is a plus.
• Data Decoded: You have a knack for accurately inputting and interpreting data, ensuring all client information is up-to-date and readily accessible.
• Call Center Confidence (Preferred): Prior experience in a call center environment is a plus, but not mandatory.
• Dispute Resolution Specialist (Bonus): Your ability to assist in resolving higher-level customer disputes is a valuable asset.
• Team Player: You are a team player willing to take on additional responsibilities as needed.