We are seeking an Accounts Receivable Coordinator to fill a new role on our team. This role is responsible for managing customer payment processing, resolving account discrepancies, and maintaining strong communication with internal departments and external customers. This role requires exceptional attention to detail, strong analytical skills, and a commitment to delivering excellent customer service while supporting the financial health of the organization.
The salary range for this role is $21.63 - $24.04/hourly. We determine starting pay based on a thorough evaluation of job-related factors, including geographic location, market conditions, relevant experience, training, and education. This process ensures a fair and competitive salary that aligns with both the company and the candidate’s qualifications.
This is a hybrid role and requires 1 to 2 days in office in Naperville, Illinois.
What You'll Do:
- Manage Customer Inquiries and Support Requests
Monitor and resolve Zendesk (Outlook) email communications promptly, ensuring timely and accurate responses to both internal teams and external customers. Maintain a professional and solution-oriented approach in all correspondence related to accounts receivable matters. - Process and Reconcile Customer Payments
Accurately post and apply customer payments including checks, ACH transfers, wire transfers, and credit card transactions. Perform daily credit card reconciliations to ensure data integrity, accuracy, and compliance with accounting policies. - Collaborate on Payment and Posting Issues
Partner closely with departmental staff to identify, research, and resolve payment discrepancies or posting issues. Conduct thorough follow-ups and maintain proper documentation for audit purposes and continuous process improvement. - Analyze and Research Deductions
Investigate customer deductions in detail, identifying patterns such as pricing discrepancies, incorrect terms, or billing errors. Collaborate with internal teams to determine root causes and implement effective corrective actions to prevent recurrence. - Facilitate Cross-Departmental Communication
Maintain open and effective communication with departments such as Customer Experience, Sales, and Operations should the need arise. - Maintain Accurate Financial Records
Ensure all accounts receivable records, files, and documentation are accurately maintained and consistently updated in accordance with company policies and audit standards. - Support Continuous Improvement and Special Projects
Assist management with special projects, process improvement initiatives, and ad hoc reporting as needed. Contribute to departmental goals focused on operational excellence, efficiency, and customer satisfaction.
- 2+ years of experience in Accounts Receivable, Accounting, or a related field (publishing or similar industry experience preferred).
- Strong understanding of payment processing, account reconciliation, and deduction management.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Excel, Outlook, and accounting systems (SAP or similar ERP preferred).
- Strong written and verbal communication skills with a customer-focused mindset.
Please submit your resume, salary requirements and cover letter detailing your relevant experience and interest in this role and Why Sourcebooks?
Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care, Dependent Care, Flexible Spending Account, Health Savings Account 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, & generous paid time off.
Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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What We Do
“Sourcebooks, a legitimate contender for the title of ‘most innovative company in book publishing.’”—Mike Shatzkin, Idealog Innovators. Always looking for ways to bring new experiences to our readers, data is the backbone that gives direction to our creativity and informs our innovative spirit. Put Me In The Story, now the #1 personalized book platform in the U.S., is one of three e-commerce businesses we operate. We are committed to innovative publishing and to exploring new publishing platforms and models. Owners and Entrepreneurs. We take pride in being pioneers. Each of us is a leader invested in creating breakthrough for ourselves, our company, and readers everywhere. Starting with just one book in 1987, we now publish more than 300 new titles each year. With millions of books sold and more than 80 New York Times and USA Today bestsellers—and more—Sourcebooks publishes authors, not books. Constantly Learning. Not content to rely on yesterday’s knowledge, we know tomorrow’s opportunities can be discovered only with a passionate desire to explore new ideas. We Create Amazing. Every book and product we create and every life we touch is an opportunity to deliver the unexpected and the extraordinary. Our award-winning books earn accolades from Parenting Media Awards, YALSA Lists, Texas Bluebonnet, state awards, the Society of Illustrators Gold Medal Award, and more. Book Business Magazine named Sourcebooks 2013 Publishing Innovator of the Year. From children’s, young adult, fiction, and memoir to personalized books, inspirational gifts, reference, poetry, and beyond, we believe books change lives. It is the heart of all that we do. We are excited to work with passionate authors, booksellers, librarians, designers, media, brand partners, and others to create a vibrant future for books. FIND US ONLINE www.sourcebooks.com www.putmeinthestory.com www.simpletruths.com www.123magic.com
