Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Accounts Receivable Coordinator II coordinates non-routine payment applications and utilizes root cause analysis to resolve complex customer disputes and account discrepancies. This role may prepare comprehensive analytical reports, perform account reconciliations to ensure financial integrity and audit readiness, and drive continuous process improvements.
What you will do:
- Manages and assists with dispute resolution and payment inquiries while providing excellent customer service.
- Functions as the central point of contact for specific, more complex customer activity by performing research and root cause analysis to resolve advanced discrepancies, both internally and externally
- Contributes to manual cash application and exception processing by supporting the timely and accurate resolution of payments not handled by automated systems.
- Facilitates customer portal integration by providing assistance with account registration and navigation, ensuring a seamless transition to electronic payment.
- Develops and delivers comprehensive accounts receivable reports and aging analyses to customers, credit, and internal Shared Service Departments.
- Prepare and distribute daily/weekly/periodic reporting, ad hoc reporting tasks as needed.
- Performs daily reconciliation of bank statements to the Accounts Receivable sub-ledger, resolving variances and ensuring accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.
- Assist with the closing process, including but not limited to auditing and preparing information or reports to substantiate customer account reconciliations and balances.
- Collaborates with internal and external audits by providing necessary AR documentation, reconciliations, and addressing discrepancies to ensure a smooth and compliant audit process.
- Assists in training new system users, including internal GFS employees, and may assist in training customers and provide support, ensuring they understand company policies and procedures.
- Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.
- Foster cross-departmental collaboration to identify opportunities for process optimization, implement streamlined workflows, and enhance overall organizational efficiency while ensuring alignment with company goals.
- Ensures that documents are properly organized, categorized, and indexed for easy retrieval.
- Performs other duties as assigned.
Your Work Schedule & Flexibility:
- Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).
- Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.
What you bring to the table:
- Associate's degree preferred (or equivalent) with two years of related experience OR four years of related experience with no degree.
- Advanced dispute resolution and negotiation with the ability to de-escalate high-pressure situations with customers while protecting the company’s interests.
- Root cause trend and analysis focusing on aging analysis, cash flow forecasting and KPI tracking
- Corporate training and knowledge transfer, developing new materials, and providing ongoing system support
- Month-end closing, reconciliation, and knowledge of the general ledger and accounting deadlines
- Must be detail-oriented with a commitment to a high level of accuracy.
- Knowledge of industry trends specific to Shared Services processing.
- A basic understanding of accounting principles, including debits, credits, journal entries, and general ledger accounting.
- Moderate math skills for use in Excel and analytics.
- Comparing, analyzing, coordinating, copying, etc., and the ability to recognize non-standard situations/discrepancies with invoices. Applies critical thinking and sound judgment to assess risks
- Communicates effectively with supervisors and team members, clarifying when needed, and consistently meets deadlines with minimal supervision.
- Customer service and relationship building with internal teams/stakeholder and external partners
- Demonstrates accountability by taking ownership of responsibilities, maintaining organization, and addressing challenges independently, manages time effectively, and works well under pressure to meet deadlines with strong attention to detail, with a commitment to a high level of accuracy
- Understanding of file organization, saving, and retrieving files from local drives, network drives, or cloud storage. Ability to identify and resolve simple issues (e.g., printer connectivity, frozen applications).
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Skills Required
- Associate's degree preferred with two years of related experience, or four years of related experience without a degree
- Advanced dispute resolution and negotiation skills, including the ability to de-escalate customer issues
- Root cause analysis experience involving aging analysis, cash flow forecasting, and KPI tracking
- Corporate training, knowledge transfer, and system support experience
- Month-end closing and account reconciliation experience
- Knowledge of general ledger accounting and accounting deadlines
- Understanding of accounting principles, including debits, credits, journal entries, and general ledger accounting
- Moderate mathematics skills for Excel and analytics
- Ability to analyze discrepancies, invoices, and non-standard situations using critical thinking and judgment
- Effective communication and ability to meet deadlines with minimal supervision
- Customer service and relationship-building skills with internal and external stakeholders
- Strong organization, accountability, time management, accuracy, and ability to work under pressure
- Ability to organize, save, retrieve, and manage files on local, network, or cloud storage
- Ability to resolve basic technology issues such as printer connectivity and frozen applications
Gordon Food Service Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gordon Food Service and has not been reviewed or approved by Gordon Food Service.
-
Strong & Reliable Incentives — Incentive-based pay for warehouse selectors and drivers enables higher earnings when performance targets are exceeded, with overtime, bonuses, and profit sharing adding to total pay. These mechanisms are portrayed as dependable ways to boost compensation for physically demanding roles.
-
Retirement Support — 401(k) access with profit sharing—and in some cases employer matching—is highlighted as a meaningful component of the package. Pre-tax savings options and disability coverage further reinforce long-term financial security.
-
Healthcare Strength — Medical, dental, vision, and prescription coverage are paired with mental-health and employee-assistance resources. Offerings are described as solid and relatively comprehensive, with availability for full- and part-time employees subject to eligibility rules.
Gordon Food Service Insights
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
