Accounts Receivable Collection Specialist

The OraSure family of companies empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively affect change is powered by the innovative tools, services and diagnostics we deliver to the market. 

Together with its wholly owned subsidiaries, DNA Genotek, Diversigen, and Novosanis, the OraSure family of companies provides its customers with end-to-end solutions that encompass tools, services, and diagnostics. Our teams play a role in empowering people to discover healthier lives by creating effortless tests, collection kits, and services. 

It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.

Overview 

Here at the OraSure family of companies our innovative sampling tools, services and diagnostics unlock access to accurate, essential information that advances global health and well-being. Our products include molecular sampling kits for the genome and microbiome, cutting-edge services and analytics, rapid diagnostics for infectious disease, and tests for substance abuse.

The Accounts Receivable & Collections Specialist is responsible for working with the Supervisor, Accounts Receivable Credit & Collections to process and monitor incoming payments, collect outstanding accounts receivable dollars from the existing client base and all other aspects of collections including, resolving customer billing problems, and reducing accounts receivable delinquency. The Accounts Receivable & Collections Specialists will also prepare applicable accounting reports as required, work closely and collaboratively with the Sales and Customer Care departments as well as other Accounting and Finance team members. The role requires effective communication in a professional manner with both internal and external customers, while providing exceptional customer service.

Snapshot of Responsibilities:

• Posts customer payments by recording cash, checks, ACH, wire, and credit card transactions.
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolve client-billing problems and accounts receivable delinquency by applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor account collection reports and distribute them when needed.
• Provide timely follow-up on payment arrangements via telephone or email.
• Communicate correspondence to customers to encourage payment of delinquent accounts.
• Manage the credit term applications to assess credit worthiness and identify risk factors.
• Grant credit limits and terms according to the corporate credit policy, performs periodic credit reviews and
• monitors credit hold.
• Support the order release process.
• Manages relations with credit reporting and collection agencies.
• Monitors deductions being taken by customers.
• Maintains and monitors customer portals to enter invoices, gather remittance advice and monitors future
• payments.
• Furnish required data and backup to auditors as required.
• Support and maintain strong internal control environment by adhering to SOX documentation and updating business process documents as needed.

What you bring:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• A reliable and high-speed internet connection is necessary for seamless communication if required to work
• remotely.
• Strong reading, grammar and written communication skills and basic mathematics skills are required.
• Strong organizational and time management skills are required.
• Strong analytical skills.
• Competency in Microsoft Office (Outlook, Word, PowerPoint). Advanced knowledge of MS Excel / Spreadsheets.
• Familiarity with SharePoint, OneDrive, and Teams.
• Experience with SAP Accounting software.
• Ability to work both with others and independently. Use of sound business judgment.

Physical Requirements

• The role primarily operates within an office environment, necessitating the utilization of standard office equipment such as computers, keyboards and phones. Employees are expected to perform general mobility functions for desk-based work including sitting or standing for long periods of time while frequently viewing a computer screen and engaging in tasks that require fine motor skills, such as typing and handling paperwork.
• Additionally, the role may involve the ability to lift and/or move objects up to 15 pounds, as well as walking short distances.

The OraSure family of companies encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and equitable standard to the assessment of all candidates, regardless of race, color, national origin, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where all employees are welcomed and belong. 

What we have to offer: 

- Tiered Medical PPO, EPO, Vision and Dental coverage

- Disability and Life Insurance Benefits

- Generous 401K plan and company-matching contributions

- Highly competitive paid time-off

- Maternity Leave and Parental Leave Coverage

- Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired

- Employee Assistance Program 

- Employee Service Recognition

- Job-related Training Programs 

- Ability to participate in Teams, Committees, Events and Clubs 

- Depending on the role you may be eligible to work in a hybrid environment or fully remotely

- Free Onsite Parking 

Please note, the above applies to full-time permanent positions.

Culture, People & Community 

The OraSure family of companies recognizes that the long-term health of our business is directly connected to the health of the planet, local communities and the OraSure family of companies employees.

- LIVE IT Committee – committed to creating an environment that embodies our values

- All Means U: Employee Committee on Belonging hosts various events across all company locations such as monthly book club and mentorship program 

- Wellness Committee empowers colleagues to make critical decisions to improve and protect health 

- Sustainability Committee aims to minimize impact on the environment 

- Social Committee who organize and run events for both remote and onsite employees, to create connection and community 

At the OraSure family of companies, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law with regard to any employment practices.

The OraSure family of companies aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, the OraSure family of companies and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-related accommodation during the recruitment process, please contact Rebecca Zeleney at [email protected]. The OraSure family of companies will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.