Accounts Receivable Associate

Accounts Receivable Associate

Pay: $21 - $26 per hour

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise, and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

Position Overview

With the guidance of the Controller and Accounts Receivable Lead, the Accounts Receivable Associate’s primary objectives are

• To ensure timely application of customer payments to the open customer invoices in our ERP system.
• To ensure the timely entry of invoices into customer portals, for those customers who require portals be used for submission of their invoices.
• Establishing collaborative relationships with internal departments and our customers, in order to enhance our customers’ experience through the entire transaction.

Key Responsibilities (including, but not limited to):

• Receive all ACH payments from customers, match to the remittances from customers, apply those payments to open invoices in the EBS accounting system, and reconcile batch totals of deposits to the system totals.
• Receive all check payments from customers, apply those payments to open invoices in the EBS accounting system, scan the checks into the banking software, and reconcile batch totals of deposits to system totals.
• Receive all credit card payments, match to the remittances from customers, apply those payments to open invoices in the EBS accounting system, and reconcile batch totals of the payments to the system totals.
• For certain customers, enter invoices into customer portals.
• Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customer.
• Reconcile customer disputes as they pertain to short payments, skipped invoices, and customer refunds or adjustments, as necessary.
• Communicate credit risks or bad debt information to manager upon discovery.
• Record information about financial status of customer and status of collection efforts in the EBS accounting system notes.
• Sort and file correspondence as appropriate.
• Onboard new customers by setting up in business system and Billtrust, setting up proper ship to and tax exemption for each location, and complete customer questionnaires and/or registration for portals.
• Review status of delinquent accounts and contact customers by phone or e-mail to determine reason for overdue payment and review terms of sales, service, or credit contracts.
• Assist with general phone backup coverage as needed. This includes answering calls from the main line and transferring to appropriate departments.

Qualifications

• High school diploma or equivalent required.
• Minimum of one to three years of professional experience in an office environment required.
• One to three years of experience in business to business collections and/or accounts receivable strongly preferred.
• Strong grasp of Microsoft Office software, primarily Outlook, Excel, and Word.
• Strong keyboarding skills.
• Positive attitude towards customer service with good written and verbal communication skills.
• Excellent organizational and time management skills, with attention to detail.
• Ability to prioritize and manage multiple tasks.

Benefits

• Competitive benefit package including medical, dental, vision, life & disability
• Company Paid Short-term disability insurance
• 401k retirement plan with company match
• Employee Discount Program
• Volunteer Time Off
• Paid Time Off
• Referral Bonus
• Fun, competitive, & team-oriented company culture