Job Responsibilities include:
- Review and process items from the Order Queue, Payment Queue, Credit Card Queue, and Return Queue for assigned retail locations.
- Escalate unusual or complex situations to the supervisor for resolution.
- Provide support to retail locations in resolving issues such as discounts, special pricing, substitutions, and other exceptions
- Research discrepancies and accurately enter relevant data and notes into the system.
- Answer inquiries from Sales Professionals, offering guidance on procedures and policies.
- Perform various administrative tasks, including filing, data entry, and information retrieval.
- Review aging accounts with assigned Sales Professionals
- Record and track deposits in Excel spreadsheets.
- Maintain regular in-office attendance
- Perform other related duties as assigned.
Required Knowledge, Skills, Abilities:
- Strong keyboarding skills.
- Ability to identify and resolve numerical discrepancies.
- Effective oral and written communication skills.
- Capacity to remain composed under pressure.
- Strong mathematical aptitude
- Excellent communication and organizational skills.
- Ability to work efficiently and quickly.
- Proven multitasking abilities.
Work Experience/Education:
- Completion of high school and at least one year of office experience, including a minimum of three months in clerical accounting.
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What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality.
Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer.
The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth.
The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada.
If you would like to learn more about our service and products, get in touch or visit our website at
www.tomjames.com
