Accounts Receivable Associate

Location: Cincinnati (Blue Ash), OH
Pay: $20.00–$25.00 per hour
Schedule: Monday–Friday | 100% Onsite, 5 days per week

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions focused on helping businesses optimize their warehouses, fleets, and operations. As an authorized sales and service center for The Raymond Corporation, we provide industry-leading material handling technology, expertise, and support to customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia.

Headquartered in Cincinnati, RSC supports our customers through a network of regional locations, including Columbus and Louisville. We are a growing organization where collaboration, customer service, and doing things the right way are at the heart of how we work.

We are looking for a detail-oriented and dependable Accounts Receivable Associate to join our Accounting team at our Cincinnati (Blue Ash) headquarters.

Reporting to the Controller and working closely with the Accounts Receivable Lead, this position plays an important role in keeping our accounts receivable processes accurate and moving efficiently. You will be responsible for applying customer payments, submitting invoices through customer portals, researching payment discrepancies, supporting customer account setup, and assisting with collection activities.

This is a great opportunity for someone who enjoys working with numbers, takes pride in accuracy, and can balance independent, detail-focused work with communication across customers and internal teams.

This position is onsite five days per week at our Cincinnati (Blue Ash) office.

• Receive and process customer payments made by ACH, check, and credit card, accurately applying payments to open invoices in our EBS accounting system.

• Match payments to customer remittance information and reconcile deposit and payment batches to system totals.

• Submit invoices through customer portals and ensure required information is entered accurately and on time.

• Identify unapplied credits and work to appropriately clear them against outstanding customer balances.

• Research and help resolve payment discrepancies, including short payments, skipped invoices, refunds, and necessary account adjustments.

• Review delinquent accounts and communicate with customers by phone and email regarding outstanding balances and payment status.

• Document relevant customer financial information and collection activity within the EBS accounting system.

• Communicate potential credit risks or bad debt concerns to management when identified.

• Support new customer onboarding, including setup within our business systems and Billtrust, ship-to and tax-exemption information, customer questionnaires, and portal registrations.

• Build collaborative working relationships with customers and internal departments to help provide a positive customer experience throughout the transaction process.

• Maintain organized account documentation and correspondence.

• Provide backup coverage for the company's main phone line as needed, including answering calls and directing callers to the appropriate department.

• Assist with additional Accounts Receivable and Accounting projects as needed.

• High school diploma or equivalent required.

• 1–3 years of professional experience in an office environment required.

• 1–3 years of business-to-business collections and/or accounts receivable experience strongly preferred.

• Strong attention to detail and commitment to accuracy.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Comfortable working independently and completing detail-oriented, transactional work.

• Strong written and verbal communication skills with a customer-service mindset.

• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word.

• Strong keyboarding and data-entry skills.

• Ability to communicate professionally with both internal teams and external customers.

• Willingness and ability to work onsite five days per week at our Cincinnati (Blue Ash) office.

At Raymond Storage Concepts, we believe our people are a key part of our success. We offer a competitive benefits package and opportunities to build your career as part of a growing organization.

Our benefits include:

• Medical, dental, and vision insurance

• Life and disability insurance

• Company-paid short-term disability insurance

• 401(k) retirement plan with company match

• Paid Time Off

• Volunteer Time Off

• Employee Discount Program

• Employee Referral Bonus

• A collaborative, team-oriented company culture

Employment authorization required. Raymond Storage Concepts will not pursue visa sponsorship for this position.