About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Main Area of Responsibility
Managing the sales ledger, ensuring invoices are processed accurately, recurring billing is processed accurately and on time in addition to contract information being recorded and actioned as required. Acting as the main point of contact for customer queries and driving to swift resolution
Accountability
Raising invoices and credit notes and posting to the system. Including billing for the project service teams. Together with processing recurring invoices and subscriptions in NetSuite
Contract management and sales order input, ensuring all invoicing is completed for each contract and the one-off and recurring charges, contract expiry dates and price increase dates are captured correctly in NetSuite and SuiteBilling
Ensure price updates are processed accurately and on time.
To process customer cancellations and amendments via renewal orders and third party licences on a monthly basis.
Reconcile and process the monthly and one-off direct debit process for review and sign-off
Apply customer purchase orders to invoices to expedite payment processing
Managing and resolving customer queries, both internally and externally
Ensuring accurate and timely documentation is sent to customers
A/R account reconciliations and statements
A/R cash allocation
Hardware maintenance – customer kit lists maintained, liaising with third party maintainers, internal helpdesk teams and sales
Ensure all sales ledger processes are adhered to and where necessary processes are changed, refined and developed or created in order to manage risk
Perform any other reasonable duties as required by management including cover across the transaction team
Qualifications & Experience
Previous sales ledger experience required
A thorough understanding of the contract to collection process including controls and risks
Experience of working with MS Word and Excel is essential
Experience of NetSuite is a bonus but not essential
Experience of working with recurring billing processes is preferable
Strong communication skills and the ability to own processes and use initiative
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Skills Required
- Previous sales ledger experience
- Thorough understanding of the contract-to-collection process, including controls and risks
- Experience working with Microsoft Word and Excel
- Experience with NetSuite
- Experience with recurring billing processes
- Strong communication skills and ability to own processes and use initiative
What We Do
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), specializing in IT services and consulting. The company provides augmented teams of professional IT staff to support 245 business units within CSI, helping them implement, support, extend, and enhance the mission-critical enterprise systems that power thousands of medium and large businesses and public institutions globally.
