The Role
Manage customer account portfolios and collections activities to maintain cash flow. Contact customers to resolve outstanding balances and disputes, update collections and aging reports, prioritize accounts, collaborate with billing and account managers, and support ad hoc projects to improve collections processes and reporting.
Summary Generated by Built In
Job Description:
Job Summary
The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios. The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow.
Job Location: Remote/Work from Home from the following US States:
CA, CO, FL, IL, IN, KS, KY, MI, MO, NC, NE, NH, OH, PA, SC, TN, TX, UT
Salary Range: $55 - 65,000/year + Bonus DOE
Essential Duties & Responsibilities:
Skills & Requirements:
Job Summary
The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios. The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow.
Job Location: Remote/Work from Home from the following US States:
CA, CO, FL, IL, IN, KS, KY, MI, MO, NC, NE, NH, OH, PA, SC, TN, TX, UT
Salary Range: $55 - 65,000/year + Bonus DOE
Essential Duties & Responsibilities:
- Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
- Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues
- Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
- Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
- Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
- Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.
Skills & Requirements:
- Bachelor's Degree in finance, accounting or business - related discipline preferred
- Minimum of 3 years' work experience is required
- Excellent customer service orientation and interpersonal skills
- Good analytical and problem solving skills
- Superior attention to detail and accuracy
What We Offer
- Medical/Dental/Vision and HRA with minimal employee contribution
- Group term life (up to $250,000 coverage)
- Short-term /Long-term disability - company paid
- 401(k) program with up to 3% employer match at each paycheck
- Up to 12 weeks paid with benefits of Family Medical Leave
- Flexible time off and paid holidays
- Employee Assistance Program
- Collaborative start-up culture
- Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first
Skills Required
- Minimum of 3 years' work experience
- Bachelor's Degree in finance, accounting or business-related discipline
- Excellent customer service orientation and interpersonal skills
- Good analytical and problem solving skills
- Superior attention to detail and accuracy
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
PairSoft brings together two industry leaders to form the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica, and Sage ERPs.
