Who We Are:
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Bandwidth’s Global Payments Team is responsible for monitoring and collecting outstanding accounts receivable balances. The Accounts Receivable Analyst would be responsible for implementing collections processes and assisting with operational customer payment improvements. The candidate should be highly organized with strong communication skills and be comfortable working in a fast-paced environment. They should also be able to handle challenging conversations with customers in a professional and empathetic manner. Previous experience in accounts receivable or collections is highly preferred.
What You'll Do:
- Collect and process customer payments via various methods (e.g. credit card, check, ACH), ensuring timely and accurate payment application to customer accounts.
- Communicate with customers to resolve payment discrepancies and inquiries, providing exceptional customer service and support.
- Generate daily reports on transaction activity, aging reports, account balances, and other relevant metrics, and escalate issues requiring resolution to the Accounts Receivable Analyst Team Lead.
- Collaborate with internal teams (e.g. billing, accounting) to ensure accurate and effective billing and collections processes.
- Assist in the preparation of bad debt write-off recommendations and evidence for management review and approval.
- Continuously evaluate and improve payment processing procedures and systems, implementing corrective and preventive actions as appropriate.
- Actively participate in organizational initiatives and projects to contribute to the achievement of departmental and company goals.
- Maintain a positive and constructive attitude towards team members, customers, and stakeholders.
- Create and/or facilitate the creation of training guides, customer-facing documentation and internal processes.
- Prepares reports by collecting, analyzing and summarizing data and trend
- Assists and advises bandmates on as needed basis with customer payments
What You Need:
- Bachelor’s Degree
- 1-2 years A/R or Professional Collections experience
- At least a year experience in customer service
- Experience in, accounts receivable, banking, or billing, a +
- Self-starter mindset and proactive, able to operate with a high level of autonomy
- Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
- Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion and discretion
- Intermediate - Advanced Excel skills
- Analytical, problem solving, and organizational skills
- Ability to focus, complete tasks accurately and thrive in a fast-paced environment
- Positive attitude is a must!
Bonus Points:
- Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
