Accounts & Payments Administrator

Accounts & Payments Administrator

Role Description:

To perform the role of a Payments Administrator with the responsibility of executing and managing routine and more complex accounts and payments operations on behalf of our Asia branches, ensuring we deliver excellent client service

Core operating hours for North America team are 2pm – 10pm, on an exceptional basis there is sometimes a requirement for the team to provide support outside of these hours, and on Irish Bank Holidays 

The role requires office support and the team currently work on a rotation basis of working in the office and working from home (separate to the Bank’s hybrid working model)

The role requires someone who has previous payment experience working in a fast paced and busy environment who can produce high quality work whilst adhering to strict cut off times

This role is a Permanent Contract of Employment

Applicants for this role must have the Right to Work in Ireland and either be a EU Citizen or the holder of a valid Stamp 4 Visa or Stamp 1G Visa

Main Tasks of Role:

The successful candidate must be able to demonstrate extensive experience in:

Core Tasks;

• Independently process routine and more complex accounts and payments operations based on his/her knowledge of Corporate Banking

• Execute payment instructions from the customer or Agent and ensure all transactions and controls are in accordance with procedures, work instructions and policies

• Complete the daily reconciliation process and carry out an investigation where there is a difference that results in an open item (difference) that needs to be cleared within the allocated timelines

• Carry out issue handling or exceptions management and escalate to management if support is required

• Authorise account and payment transactions after checking the underlying transaction evidence

• Can act in the capacity of a super user to analyse issues based on knowledge acquired of the products and processes

 Team

• Operational discipline -  adheres to procedures and expects the same of colleagues, does the right thing in the right way, always

• Teamwork – puts skills, capacity and experience at the disposal of colleagues to achieve team objectives

• Proactively seeks feedback relating to performance and seeks opportunities for improvement

• Be eager to learn and working on the development of continuous improvement skills (e.g. using lean techniques)

• Reliability - Is Reliable and dependable in performing role-related tasks, meeting deadlines and appointments

• Acts as coach to junior staff and can act in the capacity of a super user based on knowledge acquired of the main products and processes

Customer Service and Continuous Improvement

• Customer Service – has good interpersonal and communication skills

• Puts the customer first by striving to exceed customer expectations regarding timeliness and quality of service

• Seeks opportunities for improvement

• Understands and complies with the Global Customer Service Standards

Technical Competencies

• Thorough knowledge of payment processing

• Experience handling high volumes within quick turnaround times adhering to strict payment cut offs 

• Practical experience using the Flexcube Core Banking and SWIFT systems

• In-depth knowledge of payment mechanisms and regulation including SWIFT and message types

• Ability to support learning initiatives

• Ability to support Problem Solving activities focused on root cause analysis

Risk and Control

• Risk Aware - Understands the need to follow instructions and implications of deviation

Projects

• Provide practical / technical expertise in projects