Accounts Payable Helpdesk

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Accounting Team as an Accounts Payable Helpdesk located in our Charlotte office

The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service

This role will be based in our Charlotte office, on an in-office basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the AP Manager.

Position Summary

As a member of the firm-wide Accounting Department, the AP (Accounts Payable) Helpdesk will provide support related to the accounts payable process.  This position will respond to internal client inquiries, process invoices, reconcile vendor statements, and ensure compliance with company policies.     

Key Responsibilities

• Responsible for performing all the related tasks associated with the AP Helpdesk process that may include but are not limited to: resolving incoming inquiries by phone, email, and Quest; requesting copies of vendor invoices or statements; and correcting invoice posting errors in a timely accurate process

• Monitors, maintains and delivers exceptional client service with high quality standards to meet or exceed client expectations

• Reviews and identifies possible exceptions on specific processes

• Analyzes and follows up on outstanding issues to avoid overdue requests, communicates issues accurately that may affect payment processing. Investigates and initiates queries with the vendors promptly  as needed  

• Communicates and escalates issues to leadership as appropriate

• Works extensively on reducing query volumes; provides innovative solution of query management

• Continuously works on enhancing the quality of responses through helpdesk management process

• Develops effective working relationships with both internal departments and vendors and understands the urgency and impact on both vendors and the firm

• Investigates and resolves invoice mismatches in the system or rejects/returns invoices as per agreed procedure

• Provides information on status of invoices and/or payments

• Responds to supplier’s queries, major discrepancies, and provides vendors clarification with respect to rejected payments

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation

• Proactive in seeking innovative ways in which to help others, including problem anticipation and resolution

• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team

• Analytical with strong problem-solving skills, takes initiative, strong accountability and uses good judgment, excellent follow-up skills

• Ability to analyze and make recommendations to improve internal processes; define, document, and develop process flow

• High attention to detail, outstanding organizational skills and the ability to manage time effectively

• Ability to successfully adapt to changing priorities and work demands in a fast-paced environment

• Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks   

Education & Prior Experience

• Bachelor's Degree in Accounting or equivalent experience in related field preferred

• Five to seven years of progressive accounting experience with focus on accounts payable or general accounting experience

• Five to seven years experience in customer service roles

• Solid understanding of accounting -related principles, internal controls, and AP experience in large or mid-size legal or professional services industry preferred; understanding of Purchase to Pay process and data workflows

Technology

• Highly proficient in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook

• Exceptional computer skills with the ability to learn new software applications quickly

• Experience with special applications (CMS/Aderant Expert, Concur, Quest) preferred

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.