Accounts Manager

Job Title: Accounts Manager
Job Location: Suwanee GA - Onsite 
Job Type: Full-time
Experience: 5+ years in Recruitment and 1-3 years in Management

Job Duties and Responsibilities:

1. Client Relationship Management and Development:
   
• Build and nurture long-term relationships with clients to ensure satisfaction and identify new business opportunities.
  
• Regularly interact with clients to understand their evolving needs, address concerns, and provide tailored solutions to enhance client retention and growth.
  
• Coordinate and communicate with clients to ensure smooth account operations and resolve any escalated issues promptly.
  
• Conduct regular business reviews and collaborate with clients to improve overall service delivery and strengthen partnerships.
  
• Proactively generate leads from consultants and clients, coordinating email submissions and driving business opportunities.
  
• Act as the point of contact for CRM-related inquiries, interviews, and hiring processes.
  
• Generate, convert, and manage all referral leads from Novalink’s indirect accounts, ensuring that leads are properly tracked and followed up.
  
• Provide operational support for the effective use of Zoho recruit, CRM, including tracking client interactions, managing candidate submissions, and updating account details.
  
• Maintain proactive follow-up with consultants and clients, identifying potential concerns or issues early to ensure smooth account management.
  
• Enhance client and consultant relationships through personal visits, regular communication, and fostering both personal and professional connections.
  
• Increase Novalink’s visibility within the industry and client base, contributing to long-term business growth. 
  
2. Team Management and Performance Oversight:
   
• Supervise and support the respective team to ensure alignment with company goals and client objectives.
  
• Oversee the performance of Talent Acquisition Specialists (TAS), ensuring they meet recruitment targets, quality standards, and client expectations.
  
• Regularly assess and review the TAS team’s performance, providing feedback and guidance for improvement.
  
• Lead the development and implementation of strategies to optimize TAS performance, ensuring that staffing needs are met effectively and efficiently.
  
• Provide constructive feedback and approvals for all candidate submissions, ensuring high standards of quality and compliance.
  
• Monitor team performance, track key metrics, and identify areas for improvement to drive accountability and achieve KPIs.
  
• Facilitate training and development programs for TAS’s to enhance team capabilities.
  
3. Gap Closure and Operational Efficiency:
   
• Identify operational gaps and lead initiatives to close those gaps, ensuring that account goals and deadlines are met consistently.
  
• Oversee the coordination and management of account contracts, including renewals, validity dates, and uploading Certificates of Insurance (COIs).
  
4. Recruitment and Submission Quality Control:
   
• Review and approve all candidate resumes and submissions, ensuring that quality, accuracy, and client requirements are met.
  
• Ensure quality control by reviewing requisitions, monitoring submission accuracy, and ensuring that all necessary documentation is included in submissions.
  
• Oversee the formatting and preparation of candidate submissions to ensure they meet client specifications and compliance standards.
  
• Maintain a consistent and high standard of service delivery across all accounts, ensuring that each client receives the highest level of service and expertise.
  
• Conduct prescreening interviews with candidates to assess qualifications and fit for client requisitions.
  
• Ensure all recruitment activities adhere to high standards, maintaining a focus on client satisfaction and account coverage.
  
• Monitor released requisitions and submissions, ensuring the timely and accurate entry of data into Zoho recruit and CRM (If needed).
  
5. Offshore Support and Job Portal Management:
   
• Assist in managing offshore support to ensure efficient operations and delivery of services.
  
• Oversee the management of job portals and social media accounts, ensuring the organization maintains a strong online presence and attracts top talent.
  
6. Consultant and Account Management:
   
• Manage all aspects of consultants' pre, during, and post-contracts, ensuring clear communication between consultants and internal functional teams (e.g., Recruitment, AM/AD, HR, Finance, Business Development).
  
• Serve as the primary conduit for consultants’ concerns, feedback, and leads, ensuring they are properly addressed and followed up.
  
• Coordinate the entire interview and hiring process, ensuring smooth transitions for consultants and clients.
  
• Review consultant performance and maintain regular contact to ensure satisfaction and resolve any issues during the contract lifecycle.
  
7. Management of New Individual Consultant Records (NICR):
   

o   Responsible for creating New Individual Consultant Records (NICR) as part of the onboarding process, ensuring all relevant consultant details are accurately captured and processed in the system. 

o   Initiate new NICRs for individual consultants, ensuring that all required documentation is collected, entered into the system, and aligned with business and client requirements. 

o   Work closely with internal teams (Recruitment, HR, Finance) to ensure that new NICRs are complete, correct, and ready for consultant engagement.

o   Oversee the process of updating existing NICRs when changes occur, such as updates to consultant details, contracts, assignments, or other essential information.

o   Ensure that all updates to the NICRs are accurately recorded, providing a comprehensive history of consultant involvement.

o   Coordinate with relevant departments to ensure that any changes to consultant records are processed and communicated effectively to all party’s involved.

o   Manage the termination of NICRs when necessary, such as when a consultant completes their assignment, exits the company, or no longer requires a record.

o   Ensure that all terminations are handled with care and are compliant with internal processes and regulatory requirements.

o   Document the reasons for the termination and ensure that the necessary administrative steps are completed, including deactivating records in the system.

o   Collaborate with internal teams to ensure that consultant terminations do not disrupt ongoing operations and that proper transitions are maintained.

o   Maintain the integrity and accuracy of all consultant records in the system by ensuring regular updates and follow-ups.

1. Internal Coordination and Strategic Planning:
   
• Work closely with the Accounts Director to provide timely reports, updates, and strategic recommendations to ensure the continued success of client accounts.
  
• Create and execute plans to improve account productivity, identifying opportunities for optimization and increased efficiency.
  
• Ensure a thorough understanding of internal processes and continuously seek opportunities to improve coordination between teams.
  
2. Data Analysis and Reporting:
   
• Analyze data from multiple sources, including the Tracker, Calls, Updates, and workload to identify trends, gaps, and improvement areas.
  
• Generate Weekly reports on team and account performance, providing actionable insights to the Accounts Director and make sure to send before the weekly CRM call every Monday.
  
• Prepare and maintain daily/weekly RMS trackers, ensuring that key performance metrics are met and accounts are effectively covered.
  

JOB DESCRIPTION OF ACCOUNT’S MANAGER:

Required Qualifications and Skills:

• Proven experience in account management, sales, or recruitment (Minimum 3-5 years).
  
• Strong communication and interpersonal skills with a focus on relationship building.
  
• Excellent organizational and multitasking abilities.
  
• Proficiency in CRM systems (Zoho or similar tools.) and recruitment tools.
  
• Ability to manage multiple accounts and competing priorities in a fast-paced environment.
  
• Strong analytical skills, with the ability to assess data and provide actionable insights.
  
• High attention to detail and commitment to quality.
  
• Experience with managing offshore teams is a plus.
  
• Experience in managing and evaluating Individual Consultant Records (NICRs), including updates, creation, and termination.
  

Preferred Qualifications:

• 10+ years’ experience in IT staffing recruitment ..
  
• Knowledge of job portals, social media platforms, and lead generation tools.
  
• Ability to work independently and as part of a cross-functional team.
  
• Good manager and team player with great flexible attitude..