Please submit your CV in English.
🌍 Global SaaS Company | $28M Series B Investment
🚀 Structured mentorship & upskilling
📍 Remotely from Manila, Philippines
💰 Compensation: $800 gross/month
💻 Working Hours: 8:30 AM - 9 PM CET / 8:30 PM - 4 AM Manila Time
Working time is divided unequally into short and long weeks as follows:
- Long weeks: Mon, Tu, Fri, Sat, Sun
- Short weeks: Wed & Thu (5 days off)
In a month, you will have 2 long and 2 short weeks.
Challenge ahead:
Step into the vibrant global community of CloudTalkers as an Accounts Approval Specialist! Join us in screening new customers, protecting our platform against fraud, providing professional operations and technical support, and fostering strong relationships with clients worldwide.
You'll have the opportunity to work alongside diverse cultures and find ample room for learning!
What’s in it for you:
Community: Step into a vibrant, global community of CloudTalkers. Check our Life at CloudTalk on Instagram 😀
International Network: Expand your horizons as you work with customers and tech companies from across the globe, from Europe to Asia and the Americas.
Flexibility: Take advantage of a rotational work schedule that lets you dive into your work fully during long weeks, then recharge with meaningful downtime during shorter weeks.
What you will do:
- KYC/KYB verification and security clearance of the new customers
- Professional technical support for existing or new customers. You’ll learn new information and skills every day.
- Developing and strengthening great relationships with customers.
- Communicating with various types of companies, people and cultures (we have customers from all over the world).
- Taking part in creating technical documentation, knowledge base and troubleshooting documentation for internal and external purposes.
- Contributing to continuous growth of our amazing team.
You will be a great fit if...
- You are happy to cover the rotational work shift as described above
- You are fluent in English
- You have experience in KYC/KYB, compliance, anti-fraud, documents/accounts verification, registrations or any other relevant field
- You are a team player, willing to jump in to help your colleagues
- You have a learning mindset, eager to study and learn more about our technology and product
- You are a self-starter and can take ownership of your own work
- You have great communication skills
Benefits Provided:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Multisport Card
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
Hiring Process:
1. Record a quick video about yourself and your experience
2. Role Deep Dive: Meet your future manager
3. Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
🎯 Offer!
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.
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What We Do
Calling software for scaling businesses. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
