Department: Finance
Team: Accounts Receivable
Location: London (hybrid working)
Position type: Contract until December 2025
Reporting to: Accounts Receivable Manager
What the hiring manager says
This is an exciting opportunity to join GSMA, a global industry organisation representing the interests of the largest mobile network operators globally, whilst also hosting some of the largest mobile communications events such as Mobile World Congress Barcelona.
Will Jaques, Accounts Receivable Manager
About the Role
This key role will focus on managing and maintaining customer data and onboarding customers to ensure a smooth process throughout an entity change. The role will work closely with the Head of Sales Support and Accounts Receivable Manager to ensure that all contracts, Sales Orders and Billing Documentation is valid to the new entities, whilst also being a direct point of escalations for customer queries.
Daily Tasks:
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Generating invoicing and account statements for multiple revenue streams
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Posting of daily bank receipts including credit card payments and liaising with AP team for bank reconciliations
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Maintaining shared AR mailbox and responding to clients in a timely manner ensuring all requests are adhered to and completed
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Onboarding new customers as per customers’ requirements, via vendor forms and customer portals to ensure payments are completed in a timely manner, including reviewing COC and T&Cs with sign off from legal team
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Uploading invoices to client portals as required
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Main POC for billing and payment queries and resolving them in relation to entity change
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Manage customers who continue to pay in to old bank accounts and liaising with them to arrange settlement of any outstanding debt, and fix any future payment issues
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Credit and re-bill cases arising from the entity change, liaising with the sales support team to clear down, and allocating the credits in Workday
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Uploading invoices to client portals as required
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Completing Tax Documents (Country specific forms)
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Liaising with legal, finance, compliance for the more detailed forms
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Flagging problem areas to streamline current processes and remove bottlenecks
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Updating banking details in customer portals, along with new entity details applying due diligence
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Managing a new shared mailbox for the entity change and ensuring that cases are closed under accurate categories
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Manage reporting on case categories
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Act as a liaison between finance, sales support, sales, legal and the project team
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Recognising Sales/Finance/Legal queries and referring to the right contact point
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Complete vendor set up forms
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Act as escalation point for the sales team whilst going through the entity change
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Close collaboration with credit control team to ensure prompt collections
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Working closely with the Sales Team to ensure excellent customer service
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Customised communications to different customer groups to explain entity change
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Applying correct customer work tag’s in Workday to ensure correct customer reporting
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Creating stock answers for FAQs based on feedback from the relevant teams
About You
The role demands a dedicated and motivated individual who is able to work both independently and as part of a team. They must be proactive, forward thinking and willing to continually develop and improve process performance with demonstrable experience in a similar role.
The ideal candidate will also demonstrate:
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Proven experience of working in a fast-paced environment with the ability to prioritise effectively and manage expectations
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Experience and knowledge of high volume - high pressure billing on a global level
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Experience in cash posting including credit cards via HSBC and Barclays banking platforms
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Experience in customer billing in multiple currency and entities
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AR queries resolution experience
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Experience in international markets
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Excellent Microsoft Office skills including advanced Excel (pivot tables, lookups etc.), Word (mail-merge)
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Highly organised individual with excellent attention to detail
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Tenacious and deadline-driven
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Strong levels of customer service and solutions-oriented
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Good communication skills at all levels including key stakeholders
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Very strong written English and professional manner
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Excellent team-player, used to working towards shared objectives
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Able to work autonomously and with the ability to recognize when to request assistance
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An additional language (Spanish/Mandarin) would be considered a plus but not essential
#LI-DNI
Contract type
Short term Contractor
Worker type
Contingent Worker
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Top Skills
What We Do
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive.
We operate through three main pillars:
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities.
Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas and Africa, to the growing M360 series that has a more regional focus.
