Accounting Success Manager, Team Lead (Compliance)

What You'll Do:

• Build and cultivate strong, strategic long term relationships with key stakeholders (Controller, Internal Audit, IT) at our enterprise accounts  in the territory.
• Provide outstanding customer service, product assistance, trainings, and tailored, consultative solutions to our customer’s compliance management goals within an assigned book of business 
• Plan and lead client meetings in an effort to expand the FQ footprint, foster end user adoption, and mitigate churn for compliance management. 
• Collaboratively run Quarterly Business Reviews with your Account Management and Close ASM counterparts on accounts.
• Become a deep product expert, staying up to date on the latest FloQast features and functionality for the Compliance Management solution.
• Collaborate cross functionally with Product/Engineering, Sales, Execs, and Professional Services, providing insights based on enterprise client segment needs.
• Understand unique business needs of enterprise  accounts and provide product feedback directly to Product and Engineering teams to achieve customer satisfaction.
• Work in partnership with Account Management to strategize and manage the client renewal process to maintain a high annual retention rate and high net retention rate quarter over quarter
• Strategize with Sales and Account Management to grow the compliance expansion pipeline of enterprise segment accounts and assist in closing new business and/or pilots. 
• Work closely with Professional Services to ensure a seamless onboarding experience and ongoing success for clients with the compliance solution.
• Maintains role as individual contributor while people managing Compliance ASMs
• Run weekly 1:1s with Compliance ASMs focusing on customer adoption and module engagement
• Act as additional support/back-up for direct reports including customer calls, trainings, weekly syncs, and customer escalations
• Review calls and coach Compliance ASMs on ASM Best Practices
• Attend ASM Leadership meetings and take an active role in process improvement conversations and effectively communicate changes to Compliance team members
• Be involved in the Compliance Accounting Success interview process and onboarding, as well as suggest and make recommendations to improve processes
• Travel will be required up to 30%

What You'll Bring:

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields.
• 5+ years of private or public accounting experience required
• Experience in External Audit, Internal Audit or Risk Advisory preferred 
• Previous experience in managing and developing direct reports required
• Experience with Sarbanes-Oxley Controls (SOX), Information Technology General Controls (ITGCs) or other regulatory frameworks
• Demonstrate understanding of business processes, regulatory requirements, and internal controls
• Experience working with cross-functional teams
• Proven ability to manage multiple projects; meeting deadlines and strong attention to detail
• Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day
• Excellent listening and presentation skills
• Excellent verbal and written communication skills

Nice-to-haves:

• CPA or related professional accounting certification.
• Prior experience with FloQast, Workiva or AuditBoard’s Compliance Management tools will make you a seamless addition to our team
• Strong client-facing experience preferred
• Passionate about ensuring customer satisfaction, driving adoption, and fostering long-term customer relationships