Job Description
Collector
The Collector is responsible for calling (texting, emailing) on Customer’s delinquent accounts while also providing assistance to customers regarding their contracts. This role requires previous collections experience, good verbal communication skills, and the ability to multitask.
Essential Functions:
Call, Email, and Text delinquent customer accounts that are 1 day to 30 days delinquent using Aspire.
Respond to customer questions regarding account status, invoicing, and payment information.
Proactively contact customer and resolve issues on payment defaults.
Document all calls and follow-ups in accordance with the DTPs in Aspire
Obtain promise to pay from customers for up-to-date payment
Skip trace when required
Early payment default research and resolution
Reconciliations of cash application with customer
Process customers request for Buy-Outs.
Produce a minimum of fifty (50) outgoing calls per day.
Process payments utilizing the payment portal
Review accounts with management for possible restructures, account adjustments
Enter Activities in Aspire for customer request/issues for operations departments such as Accounting and Customer Service
Qualifications:
1 to 2 years Call Center experience
Aspire knowledge a plus
Prior commercial collections experience preferred
Attention to detail—excellent organizational skills
Ability to multi-task
Good verbal communication skills
Computer literacy
Excel and Word knowledge
Time management skills
Typing Speed Requirement 25WPM
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Top Skills
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
