About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.
About the Role
We’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.
In this role, you will
Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation
Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls
Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis
Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports
Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations
Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions
Your background looks something like this
6-8 years of progressive payroll experience, with full ownership of U.S. payroll
Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment
Deep knowledge of payroll compliance, tax regulations, and reporting requirements.
Experience working closely with HR / People and Finance teams
Strong attention to detail and the ability to independently reconcile and resolve discrepancies
A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment
Even better if you have
Have worked in a hyper growth company
Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations
Compensation
$160,000 - $200,000 + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 6-8 years of progressive payroll experience with full ownership of U.S. payroll
- Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment
- Deep knowledge of payroll compliance, tax regulations, and reporting requirements
- Experience performing payroll reconciliations, reporting, and audit support, with strong process documentation and internal controls
- Administer business travel and expense operations including corporate card management, expense report review, policy enforcement, GL coding, and monthly T&E reporting
- Oversee accounts payable and accounts receivable, including vendor payments, cash application, and aging reports
- Experience partnering closely with HR/People and Finance teams
- Strong attention to detail and ability to independently reconcile and resolve discrepancies
- Proactive, ownership-driven mindset and comfort operating in a fast-moving startup environment
- Experience working in a hyper-growth company
- Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
