Order-to-Cash Process Management: Oversee and ensure the accuracy of the order-to-cash cycle, from order entry to invoicing and payment receipt.
Billing & Invoicing: Generate accurate and timely customer invoices, ensuring compliance with contract terms and pricing.
Accounts Receivable Management: Monitor accounts receivable aging reports, ensuring timely follow-up on overdue accounts and resolving billing discrepancies.
Cash Application: Apply customer payments to the correct accounts, ensuring all cash receipts are accurately recorded and reconciled.
Reconciliation: Reconcile accounts and resolve discrepancies between billing, customer accounts, and payments.
Credit Management: Work with the credit department to assess customer creditworthiness, manage credit limits, and mitigate risk.
Reporting & Analysis: Prepare regular financial reports related to the OTC process, including aging reports, DSO (Days Sales Outstanding), and other relevant KPIs.
Process Improvement: Identify opportunities for process improvement within the OTC cycle, including automation, standardization, and efficiency enhancements.
Collaboration: Work closely with sales, customer service, and other internal teams to resolve customer disputes and enhance customer satisfaction.
QualificationsExperience with credit management and customer dispute resolution.
Knowledge of accounting principles and regulatory compliance (e.g., GAAP, SOX).
Experience with process automation tools or ERP systems.
Strong organizational and time management skills.
About UsAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
About the TeamAt Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.Top Skills
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
