- Manage daily OTC operations including billing, collections, cash application, and account reconciliation
- Review and analyze accounts receivable aging and resolve outstanding balances
- Ensure timely and accurate invoice processing and payment posting
- Investigate and resolve billing discrepancies and customer account concerns
- Prepare financial reports, reconciliations, and month-end closing requirements
- Coordinate with internal stakeholders and external customers regarding payment and account issues
- Support audit activities and ensure compliance with accounting policies and controls
- Identify process improvement opportunities to enhance efficiency and accuracy
- Monitor SLA compliance and support operational performance targets
- Provide guidance and support to junior team members when needed
- Bachelor’s degree in Accountancy, Finance, Accounting Technology, or related field
- At least 2–4 years of experience in OTC, Accounts Receivable, Billing, or General Accounting
- Experience working in shared services or BPO environment is an advantage
- Strong understanding of accounting principles and financial processes
- Proficient in Microsoft Excel and ERP/accounting systems (SAP, Oracle, etc.)
- Strong analytical, problem-solving, and reconciliation skills
- Good communication and stakeholder management skills
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
About the TeamAt Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.Skills Required
- Bachelor's degree in Accountancy, Finance, Accounting Technology, or related field
- 2-4 years of experience in OTC, Accounts Receivable, Billing, or General Accounting
- Experience in shared services or BPO environment
- Strong understanding of accounting principles and financial processes
- Proficient in Microsoft Excel and ERP/accounting systems (SAP, Oracle, etc.)
- Strong analytical, problem-solving, and reconciliation skills
- Good communication and stakeholder management skills
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
-
Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
-
Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
-
Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
