Accountant

Great Question is the all-in-one customer research platform for understanding your customers. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research.

We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft.

Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research 🚀

We are looking for a highly motivated hands-on full-time Accountant to own the day-to-day accounting operations - ensuring our books are accurate, compliant, and closed on time each month. This role will work closely with the Director of Finance and cross-functional teams to support invoicing, AR/AP, payroll, reporting, and other administrative processes.

If you thrive in a fast-paced startup environment, have strong attention to detail, and love making order out of chaos, this is a great opportunity to help build the foundation of our finance team. You’ll have ownership of the month-end close process, with oversight and support from the Director of Finance.

Accounting Operations

• Manage day-to-day bookkeeping including journal entries, bank/credit card reconciliations, and balance sheet schedules.

• Own the month-end close process - prepare and post accruals, prepaids, and deferred revenue entries, ensuring completeness and accuracy.

• Assist with revenue recognition and deferred revenue schedules, including ARR tracking for SaaS contracts.

• Maintain the general ledger in compliance with US GAAP.

• Support preparation of documentation for reporting and tax filings.
  

Accounts Payable & Receivable

• Manage invoicing, collections, and payments, ensuring timely follow-ups and accurate records.

• Review vendor bills, employee reimbursements, and corporate card expenses (Ramp, Brex, or similar).

• Ensure proper coding and approval workflows in the accounting system.
  

Payroll & Compliance

• Administer payroll and benefits with HR tools (Gusto, Deel), 1099 filings.

• Coordinate with HR/Finance for new hires, terminations, and state registration compliance.

• Support sales tax compliance, including maintaining records and reconciling filings.
  

Reporting & Process Improvement

• Prepare monthly financial statements, account reconciliations, and supporting schedules for internal reporting and board materials.

• Identify and implement process improvements to accelerate month-end close and strengthen controls.

• Support ad hoc finance projects including system integrations, spend analysis, and audit readiness.

• Assist in evaluating and implementing a new AI-native invoicing or ERP system.

• CPA program completed or in progress.

• 3-5 years of accounting experience, preferably in a SaaS or high-growth startup environment.

• Solid understanding of US GAAP, accrual accounting, and month-end close processes.

• Experience with Xero, Stripe, Gusto, Deel, Ramp, or similar systems.

• Strong Excel / Google Sheets skills (reconciliations, lookups, pivot tables).

• Highly organized, detail-oriented, and proactive in solving problems.

• Strong communication skills and comfort working cross-functionally with non-finance teams.

• Bonus points for:

  • Familiarity with SaaS metrics and subscription billing models.

  • Experience supporting financial due diligence or external audits.

  • Comfort with or curiosity about AI-native accounting tools.

Great Question is a fully remote team; however, this role includes responsibilities that require at least 3 hours of overlap with PST hours.

• A culture of customer obsession and curiosity

• Opportunity to shape and scale a critical business function

• Remote-first culture with high trust and high autonomy

• Annual team retreats and virtual events

• Opportunity to work on cutting-edge AI integrations that matter

• Competitive compensation & equity

• Generous PTO, health benefits, and learning stipend

Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.