At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are looking for an experienced and detail-oriented Account Manager to lead the daily cash application operation and ensure accurate, timely, and controlled posting of customer payments. This role is responsible for managing end-to-end cash application processes, reducing unapplied and unidentified cash, strengthening reconciliation controls, and partnering closely with Collections, Billing, Treasury, Accounting, and Customer-facing teams to support an efficient Order-to-Cash cycle.
Key Responsibilities
- Manage the cash application team to perform daily cash application process, ensuring customer payments are posted accurately and within agreed service levels.
- Lead the investigation and resolution of unapplied cash, unidentified payments, short payments, overpayments, deductions, and payment discrepancies.
- Perform and review daily, weekly, and monthly reconciliations between bank deposits, cash application records, ERP data, and the general ledger.
- Maintain strong internal controls, audit-ready documentation, and compliance with company policies, accounting standards, and SOX requirements where applicable.
- Identify process gaps and lead continuous improvement initiatives to increase automation, reduce manual work, improve matching accuracy, and shorten cash posting cycle time.
- Develop and track KPIs such as same-day cash posting rate, unapplied cash aging, exception volume, reconciliation accuracy, SLA adherence, and team productivity.
- Manage month-end and quarter-end close activities by ensuring timely cash posting, reconciliation completion, and resolution of critical exceptions.
- Prepare management reporting and insights related to cash application performance, root causes, risks, and improvement opportunities.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
- Minimum of 6–8 years of experience in Accounts Receivable, Cash Application, Order-to-Cash, Finance Operations, or a related finance process.
- At least 2–3 years of experience managing or leading a team, preferably in a shared services, global finance, or high-volume transaction environment.
- Experience working with Oracle and preferable Workday or similar platforms, as well as AI tools orientation.
- Experience with AR automation, cash application tools, bank portals, lockbox files, or payment matching solutions is a strong advantage.
- Strong understanding of Accounts Receivable, Billing, Collections, Treasury in a global, multi-currency, multi-entity, or multi-bank environment is preferred.
- Strong analytical and problem-solving skills, with the ability to investigate complex payment issues and identify root causes.
- Strong leadership skills, including coaching, prioritization, workload management, escalation handling, and performance follow-up.
- Ability to work under pressure and meet strict daily, monthly, and quarter-end deadlines in a global environment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field
- 6-8 years of experience in Accounts Receivable, Cash Application, Order-to-Cash, Finance Operations, or a related finance process
- 2-3 years of experience managing or leading a team
- Experience working with Oracle
- Experience with Workday or similar platforms
- AI tools orientation
- Experience with AR automation tools, bank portals, lockbox files, or payment matching solutions
- Strong understanding of Accounts Receivable, Billing, Collections, and Treasury in a global, multi-currency, multi-entity, or multi-bank environment
- Strong analytical and problem-solving skills
- Leadership skills including coaching, prioritization, workload management, escalation handling, and performance follow-up
- Ability to work under pressure and meet strict daily, monthly, and quarter-end deadlines in a global environment
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
