Account Support Specialist

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The main purpose of this job is to support Commercial Contract clients in a variety of ways in including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes.

Essential Functions

• Complete both credit support and onboarding tasks listed below

• Assist with the underwriting of applicants for clients, while ensuring compliance of all risk and regulatory guidelines, including but not limited to SOX controls, Reg B, CIP, PATRIOT Act, Beneficial Ownership, CRA etc.

• Complete verification of the credit process to ensure document integrity 

• Notify clients within regulatory timeframe regarding account status: approval, decline, and counteroffer

• Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liability

• Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments 

• Research, build and verify additional card requests to client specifications

• Respond accurately to external, and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs)

• Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email

• Work independently to research and address complex tasks and issues through the utilization of industry knowledge and experience

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Clear understanding of the complexities of the card products and systems used to research and navigate daily tasks

• Strong understanding of regulatory and compliance requirements  

• Ability to analyze multiple and diverse sources of information before moving to a solution; exercise sound judgement when making decisions

• Show good judgement in maintaining priorities that are related to both the Credit Support and Onboarding responsibilities

• Exercise sound judgement when making decisions

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Motivated and organized self- starter with strong attention to detail and ability to manage multiple priorities

• Ability to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced ability to navigate computer systems effectively

• Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook.  General understanding of computer systems and applications.

Education & Experience

• Associate’s degree or equivalent combination of education and experience preferred

• 2+ years related banking and/or card industry experience required

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Account Support Specialist or Senior Account Support Specialist level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $26.90 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Time Type: