Account Support Associate

As a Account Support Associate at Pitney Bowes, you will interact with clients to resolve complex billing issues. A successful Account Support Associate is an excellent listener who can quickly identify and resolve pain points of high-value clients. You appreciate and value navigating client interactions with patience and in a friendly manner. 

The wage range for this position is $17 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.  

You are: 

• Passionate about client success and sees opportunities where others see challenges 

• Someone who enjoys working in a highly organized fashion 

• Able to solve complex billing problems with little oversight 

• An individual who thrives in an autonomous environment 

You will  

• Work one-on-one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email, and chat 

• Collaborate with other departments to solve client issues 

• Find the root cause to prevent repeat issues 

• Navigate collections activities on accounts where appropriate 

• Help drive Pitney Bowes revenue by identifying client needs and providing recommendations for services or products 

• Manage your workday with little guidance and a high level of autonomy 

• Discuss topics with clients with great attention to detail 

• Complete other duties as assigned  

Your Background: 

As a Account Support Associate, you have  

• Strong analytical and organizational skills 

• The ability to multitask and manage change well 

• Strong verbal and written communication 

• Active listening skills to determine customer needs and the best course of action 

• The ability to work with flexibility and adaptability to work in a fast-paced environment 

• Excellent phone and email etiquette 

• The ability to troubleshoot issues and provide clear and concise direction to the client 

• High School diploma or equivalent 

• A strong working knowledge of Customer Relationship Management (CRM) tools 

Our Team:   

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.  

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers.  Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.  

• SendPro MailCenter- Mailing & Shipping Postage Meter 

• PitneyShip Cube 

• Smart Lockers 

Pitney Bowes maintains a drug-free workplace.