About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas Of Responsibility
- Responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance.
- Specifically, position maintains working relationships with client operation and internal teams such as Professional Services, Logistics, Sales.
- Preparing standard reports and ensuring SLA and other metrics are presented accurately in order to execute action plans focus on service fidelity
- Thorough understanding of operations, policies, and customer contract specifics that are used to resolve customer problems.
- Ability to quickly determine next steps in problem, resolution process, involving the necessary internal parties and timely updating the customer on the progress.
- Managing client expectations and service requirements.
- Serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability.
Basic Qualifications
- Bachelor's degree in IT, Economic, Math or related
- Proficient English Level (both verbal and written).
- Knowledge of Tableau, PowerBI, Grafana or related
- Knowledge in data base SQL or NoSQL
- 1-2 years of experience in analytical/customer services role.
Preferred Qualifications
- Knowledge in Python
Specific Skills & Proficiency Level
- Willing to communicate effectively
- Ability to identify and resolve issues with a sense of urgency
- Willing to work with different tasks simultaneously
#LI-JD1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
