Account Supervisor

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES AN ACCOUNT SUPERVISOR DO?

The Account Supervisor works with our clients to plan, execute, manage and analyze their digital marketing campaigns. This role interacts with our clients on a daily basis to build and maintain a strong partner relationship and is a key contributor to the client’s day-to-day issues and projects. The Account Supervisor works closely with each of the internal departments at EVERSANA INTOUCH, including project management, business systems analysis, creative, analytics, social media, design and development; experience with managing projects, timelines, cost and tight deadlines is required. The Account Supervisor uses an understanding of marketing strategies, web metrics and other data to lead client strategic and tactical digital marketing efforts with other senior-level account staff and cross-functional teams. This role serves as primary contact to the client and/or agency partners to lead and implement digital marketing strategies and projects, as well as create client presentations, campaign results, POVs and research findings. The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.

• Approximately 5 to 6 years of related industry experience: client service, digital advertising agency and pharmaceutical experience required; oncology, HCP and launch experience preferred  

• Strong and applied experience in marketing and advertising, with expertise in digital strategy, media and technology  

• Bachelor's degree or equivalent education plus professional experience required  

• Demonstrated acumen in development process for highly technical projects involving iPad, data feeds, CRM campaigns and/or complex portals  

• Previous experience with digital sales aid builds is highly desirable  

• Ability to approve copy, scope and deliverables before submitted to client  

• Strong command of agency offerings and expertise  

• Strong client relations skills with proven customer satisfaction  

• Proven ability to manage projects to successful and collaborative completion  

• Strong negotiation skills  

• Ability to intercept changes from multiple partner agencies and clients and triage appropriately  

• Strategic skill and strong business acumen  

• Sound analytical skills  

• Understanding of web development technologies and processes  

• Demonstrated ability to supervise and develop Account Administrator and Account Manager team members  

• Ability to oversee multiple projects and accounts simultaneously  

• Strong problem-solving skills  

• Strong presentation and verbal and written communication skills  

• Excellent interpersonal skills  

• Periodic travel required 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  

• All other duties as assigned  

WHAT ARE WE LOOKING FOR?

• Bachelor's degree in Marketing, Communications, Business, or a related field. 

• Proven experience in digital marketing, account management, or a similar role. 

• Strong understanding of marketing strategies, web metrics, and data analysis. 

• Excellent communication and interpersonal skills for daily client interactions. 

• Proficiency in project management, including managing timelines, costs, and tight deadlines. 

• Ability to collaborate effectively with cross-functional teams, including creative, analytics, social media, and development. 

• Experience with creating and presenting client presentations, campaign results, POVs, and research findings. 

• Strong organizational skills and attention to detail for developing detailed campaign and project plans. 

• Financial acumen for budget tracking, financial forecasting, and managing target goals and objectives. 

• Problem-solving skills to address client issues and ensure high-quality service delivery. 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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