Account Supervisor

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Account Supervisor leads the day-to-day execution of agency and client projects for an assigned portfolio. Under the guidance of senior account leadership, they maintain a comprehensive understanding of the client’s business, marketing initiatives, and competitive landscape to oversee plan development and execution. This role requires a take-charge, diplomatic leader who builds robust client relationships, fosters a collaborative team environment, and proactively drives organic revenue opportunities.

Supervisory Responsibilities This position may directly supervise employees, carrying out responsibilities such as interviewing, hiring, and training; planning, assigning, and directing work; and appraising performance, rewarding, and disciplining employees. They also communicate with the supervisors of indirect reports to manage cross-team workloads and address any complaints or problems.

Essential Duties and Responsibilities. (Other duties may be assigned)

• Identifies new revenue streams and other client growth opportunities. Is able to clearly articulate the opportunity and a strong business case POV to sell it in. 
• Review any opportunities provided by the Account Manager or Assistant Account Manager. Put the opportunity into action by attaching a next step and expertly moving the opportunity forward.
• Maintain current and accurate time records related to all functions of agency and client work assignments in the Advantage software system.
• Attends internal training, online conferences, seminars, and travels to client locations when needed.
• Actively seeks out growth and learning opportunities.
• Preserves and fosters the agency’s culture and maintains a positive and forward-thinking attitude.
• Delegates effectively and smartly, while respecting agency RACI and processes/procedures.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of account management experience in an agency or marketing setting, including experience managing or mentoring others.
• Proficiency with Microsoft Office, industry tools, systems, and a strong command of media fundamentals, including media math and analytics.
• Advanced strategic direction, risk management across client portfolios, strong coaching abilities, excellent communication skills, and the capacity to manage competing priorities in a fast-paced environment.
• Web analytics platform training and certification (required within six months).
• Scrum Essentials and Agile Essentials on-demand courses (required within six months).
• Certified Scrum Product Owner (required within twelve months).

Education:

• Bachelor’s degree from a four-year college or university (preferably with a concentration in advertising, marketing, or communications) or an equivalent combination of education and experience

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave