Account Supervisor

RAPP Chicago is looking for an Account Supervisor to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

As the Account Supervisor for Marketing Operations, you will be responsible for supporting the management of platform capabilities and features geared towards lead capture and nurture activities for the US Army. You will collaborate with clients and internal stakeholders to understand business needs. You will partner with other functional teams to develop and manage processes for data handling, campaign attribution, contact center, SMS and other business needs as necessary.

YOUR RESPONSIBILITIES:

• Lead/manage/coordinate weekly client status meetings. Implement client direction.
• Manage client expectations, objectives, timelines, and budgets.
• Partner with client(s), strategists and functional leads to understand business goals.
• Facilitate development of project briefs, working with strategic planners and analysts.
• Collaborate with strategy and marketing sciences to develop in-depth business reporting and comprehensive results-oriented advertising/marketing analyses.
• Ensure RAPP and integrated agency teams align and work against shared goals.
• Be liaison to internal and external stakeholders to ensure integration across business.
• Collaborate with multi-disciplinary teams to drive the development of marketing programs and campaigns across relevant channels.
• Partner closely with a high-performing team of system experts and operational specialists to develop, manage and continually improve tools, systems, and processes.
• Develop and maintain efficient and effective management of leads data through the recruiting funnel to ensure accurate tracking of marketing efforts.
• Monitor, project and provide innovative solutions to marketing issues.
• Be knowledge hub for US Army’s marketing operations and associated systems.
• Partner closely with the contact center vendor to ensure operations align with client mission, goals, and strategy, and comply with contractual requirements.
• Develop and manage onboarding of new team members on relevant systems in compliance with established processes (including training, background checks etc.)
• Manage training on systems marketing operation systems.
• Lead efforts to support client’s systems and processes for lead management.

REQUIREMENTS

• Bachelor’s degree or equivalent experience.
• 3+ years of marketing and/or advertising
• Integrated marketing account experience and/or CRM experience a plus.
• Possess excellent planning, organizational, and problem-solving skills.
• Experience working with the Salesforce suite of products a huge plus.
• Team player with outstanding communication, writing, and presentation skills.
• Knowledge of technology (platforms, systems, workflows, deployments, etc.)
• Ability to multi-task and handle a variety of cross-functional projects.
• Strong strategic skills and ability to develop story telling decks that utilize data insights to support key project objectives, approach, and recommendation.
• Experience working with Strategists and Data Analysts a plus.
• Effectively manage cross-functional teams ensuring there is collaboration, and alignment.
• Ability to pivot and course correct when there are challenges.
• Comfortable in partnering with internal teams to find alternate solutions and manage timelines and expectations.
• Champions the work we do for the client and also serves as a voice for the client internally.
• Eagerness to learn and comfortable asking questions to build knowledge base.
• Ability to work effectively and proactively with a geographically dispersed team.
• Understanding of the Army marketing organization and client partners a plus.
• Understanding and appreciation for data accuracy and governance processes.
• Understanding of systems and tools for lead handling and management.
• Understanding of process flows and system diagrams.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $90,000 - $108,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.