Account Supervisor - Commercial Banking Funds Transfer

Job Description
Are you a natural team player with influencing capability? Do you do what's right for colleagues and clients and inspire others to do the same? Join our dynamic team and make a meaningful impact by creating a great client experience that cultivates long-lasting relationships.
As an Account Supervisor on the Commercial Banking (CB) Funds Transfers team, you will resolve client funds transfer requests in the United States and across the globe submitted by partner Client Service Associates and other colleagues from within the Commercial Banking market. You will report to an Account Manager who is part of the Specialized Services organization within Middle Office.
Job responsibilities

• Track case progress and interact with colleagues to ensure client requests are resolved timely and accurately
• Review funds transfer requests to ensure the highest level of client satisfaction
• Validate transactions are executed in accordance with the documented process
• Use Microsoft Office Suite, SharePoint and multiple internal payment systems
• Organize your book of work to ensure timely and helpful responses are required
• Collaborate in a fast-paced team environment
• Utilize effective written and verbal communication skills to articulate the most appropriate solution
• Improve client and colleague experience by providing feedback in an effort to streamline the process and improve client experience
• Participate in periodic team activities to better understand the big picture

Required qualifications, skills and capabilities

• Minimum 3 years operations experience
• Strong Verbal and written communication skills
• Relentless and versatile learner with an aptitude for understanding new industry, company, product or technical knowledge
• Ability to work independently or with a team knowing when to escalate complex and unusual circumstances
• High School diploma/GED required

Preferred qualifications, skills and capabilities

• Bachelors degree and/or 3+ years of relative work experience
• Preferably 2 years in the banking industry

Work schedule

• Work hours will be Monday - Friday from 8:30 - 5:30 and may vary or require additional time based on business need. You must be willing to work schedules during our operating hours, which may including evenings and weekends
• This position requires that you attend training as scheduled
• You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both)
• CB Funds Transfers team operates on a rotation schedule, working M/T/R in-office and W/F may be worked at your home office

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.