Account Supervisor

Who We Are  

Blue Hour Studios is a social-led content agency that was formed in 2019 and is an affiliate of Horizon Media. Blue Hour builds community and fandom by playing at the intersection of creators, culture, content, and commerce. The company is headquartered in New York and Los Angeles. 

At Horizon and Blue Hour Studios, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. 

  
Job Summary  

The Account Mangement team sits at the heart of our agency, leading clients' social and influencer marketing approaches, identifying new opportunities, and pushing clients creatively and strategically. As the Account Supervisor, you will lead client relationships and serve as an “internal CMO,” accountable for driving our work towards successful business outcomes. From influencer marketing, social strategy and production to community management and beyond, each member of the BST is expected to bring their social expertise to support a wide array of short and long term initiatives. To be successful in this role, you must thrive in a fast-paced and entrepreneurial environment, be always curious, a strategic problem solver, and possess an over-the-top excitement for all things social.  

Key responsibilities are identified as follows. Please note that true to the entrepreneurial freedom that Blue Hour encourages, any responsibilities and activities not listed, but which the candidate views as necessary to elevate efforts to best-in-class should be pursued in agreement with candidate’s manager and added to the formal job responsibility at regular performance review intervals: 

Strategic Planning & Thought Leadership (50%) 

• Translate client business goals into strategic social solutions that grow our clients’ brands day to day. 

• Develop a deep understanding of our clients’ business and competitive set, and consistently identify new, innovative social content opportunities based on marketplace trends and brand alignment. 

• Collaborate with Brand Solutions Director to drive and elevate the work on individual client projects or AOR engagements to exceed client expectations, and identify opportunities to expand scope, bringing these opportunities to Brand Director and/or VP. 

• Contribute to the creation and execution of innovative strategy, creative, production, and reporting, employing best practices, historic learnings, and marketplace expertise: 

• Become familiar with the expertise of activation teams to build an understanding of how to resource and approach new client campaigns and/or challenges 

• Lead or support on kickoffs and briefings, allowing all teams to produce campaign components seamlessly 

• Oversee the development and maintenance of timelines, deadlines, processes and integration points for all projects 

• Proactively manage client and internal team expectations and education 

• Facilitate the delivery of timely reports with relevant activation teams and provide thoughtful strategic analysis 

• Ensure key learnings are implemented in future work 

• Stay up-to-date with the latest social media platform developments and trends for purpose of internal and client education 

• Identify opportunities for effective and persuasive POVs that distill complex industry topics, facilitating innovation and thought leadership. Collaborate with senior team members on development and delivery of POVs where appropriate. 

• Sync up with Director to effectively tap into and evangelize Blue Hour resources/tools and collaborate with partners to facilitate insight-driven client creative solutions. 

Relationship Development (25%) 

• Own day-to-day client relationship on individual projects and AOR engagements, proactively identify opportunities and processes that ensures client satisfaction, growth, retention and exceptional experience in all client/agency interaction. 

• Foster a collaborative and integrated work environment across adjacent Blue Hour teams (creative, talent, etc.), external partners, and Horizon Media teams, unlocking effective ways of working. 

• Enable successful new client relationships and internal project teams: 

• Oversee successful client onboarding processes to ensure client satisfaction. 

• Uncover, distill, and convey relevant client information to enable the success of internal activation teams. 

Business Growth (15%) 

• Support leadership on new business opportunities and proposal development. 

• Strategically identify and persuasively serve up incremental solutions/capabilities to drive organic growth. 

• Manage and oversee account/project profitability including: 

• Effectively forecasting and pre-close reporting. 

• Manage scope efficiency throughout the project, keeping leadership informed by proactively communicating and offering up effective solutions to bring to clients and stakeholders. 

Team Management & Supervision (10%) 

• Foster collaborative, supportive, and innovative working environment and atmosphere: 

• Translate the goals and direction from senior level leadership into actionable next steps for direct reports or other BHS team members as applicable. 

• Find opportunities to promote the work of both junior and senior team members, setting a positive team environment. 

• Ensure team members have training and support needed to achieve development goals . 

• Conduct direct report’s performance reviews, coaching to maximize success: 

• Guide team in setting goals and professional development timelines, ensure team members have challenging, level-appropriate projects and opportunities to learn new skills. 

• Provide ongoing, real-time, performance feedback to ensure continued team growth  

• Active role in conversations around staffing needs  

Who You Are 

• Passionate about keeping up-to-date with social media trends and updates 

• An innovative thinker able to translating creative ideas into persuasive client and new business presentations 

• Team-spirited and collaborative to achieve client objectives 

• Proven leader with experience managing/training junior team members 

• Able to work in a dynamic, fast-paced environment 

• Outstanding organizational skills and attention to detail, able to manage workload with minimal oversight or revisions to work 

• An advocate for and supporter of Diversity, Equity and Inclusion 

Preferred Skills & Experience 

• Bachelor of Arts or Science  

• 4-6 years of social media, influencer, or brand marketing experience at an agency, brand with a proven performance record 

• Deep knowledge of the social media ecosystem 

• Experience with creator-led influencer marketing 

• Ability to set priorities, demonstrate proactivity and assume a leadership role for team and client work 

• At least one year of management experience 

• Experience working across organization and interfacing with a variety of stakeholders 

• High level of proficiency with Google business suite, Outlook, and Microsoft Teams 

Certificates, Licenses and Registrations  
N/A 

Physical Activity and Work Environment 

N/A 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 

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