Account Supervisor | Personalized Content Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.  

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

The Impact You'll Have

Within the last year, our Toronto office has grown to nearly 70 employees. Our growth continues as we are looking for an Account Supervisor on our eBay NA account. You will be responsible for supporting the client services team towards successful campaign delivery.

As Account Supervisor you will oversee the delivery of a wide variety of campaigns for eBay, North America.

You will project manage the production process end to end and assist in leading a client services team with your global counterparts.

Day to day

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns.
• Liaise with clients and manage expectations.
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team.
• Ensure feedback requirements are met whilst protecting eBay's values/brand.
• Build a full understanding of eBay's business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
• Work closely with creative and strategy teams and to have oversight of all statements of work/proposals.
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget.
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively.
• Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients' objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end.
• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence.
• Match project tasks with opportunities for development so that employee potential is utilized to the maximum.
• Mentor, train and manage junior account managers and apprenticeships where available. Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases.

Skills and experience

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead.
• Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners.
• Extremely organised, able to talk about tools and processes used for project management.
• Ability to work under pressure and meet deadlines with ease and efficiency.
• Deep understanding of production and interactive processes.
• Commercially driven with experience handling budgets and timelines.
• Proven business development experience and success.
• Advanced working knowledge of Microsoft Office and Google Suites.
• Resource management skills and ability to handle complex / sensitive issues.
• Experience leading others directly or as a mentor.

As a global agency, we want our team to reflect on the diverse and multicultural world we live in. We're keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams that represent a variety of experiences, perspectives and skills, and we recognize talent on the basis of merit and potential.
The contract duration is for 6 months, from September 2024 to March 2025. 

WE OFFER:

• 15 days holiday (per annum, pro rata)
• A flexible, hybrid working policy
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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