Position Overview
Are you a strategic leader passionate about digital and social media, with a knack for building strong client relationships? Do you thrive in a fast-paced agency setting and enjoy mentoring a team to success? If so, we’d love to hear from you.
We’re seeking an experienced and motivated Account Supervisor to join our growing Atlanta team. In this role, you’ll lead and inspire the local account team, oversee key client relationships, and partner with the Account Director to deliver exceptional service and innovative solutions. The ideal candidate possesses in-depth expertise in digital and social media, a proven track record of client retention and growth, and a passion for pushing creative boundaries.
What You’ll Do
Lead & Mentor the Team
- Guide, mentor, and motivate the Atlanta account team, fostering collaboration and professional growth.
- Balance workloads, ensure efficiency, and drive high-quality results across projects.
- Partner with the Account Director to refine best practices in client service and digital strategy.
- Support team members in skill development and career advancement.
Own Client Relationships
- Act as the primary strategic contact for major client accounts, ensuring excellence in both strategy and execution.
- Build and maintain strong, trusted relationships by understanding client goals and consistently delivering value that meets their needs.
- Partner with the Account Director to set vision, service standards, and success measures.
- Anticipate client needs, identify growth opportunities, and proactively present new ideas.
Drive Strategy & Growth
- Develop long-term digital and social strategies that go beyond day-to-day execution.
- Translate client challenges into innovative, data-driven solutions that drive business impact.
- Spot opportunities to expand accounts and strengthen partnerships.
- Deliver thought leadership and trend insights to keep clients ahead of the curve.
Ensure Excellence in Delivery
- Oversee planning, execution, and delivery of integrated digital and social campaigns.
- Collaborate closely with Creative, Paid Media, and Strategy teams to ensure seamless execution.
- Maintain agency standards for reporting, measurement, and communication.
- Ensure projects are on time, on budget, and meet the highest quality standards.
Manage Budgets & Resources
- Oversee budgets, forecasts, and profitability across accounts.
- Ensure teams are adequately resourced to deliver outstanding work.
- Maintain financially healthy accounts without compromising quality.
What You’ll Bring
- Experience: 5–7 years in account management within a social media, digital, or advertising agency, with 2–3 years in a leadership role. Proven success in managing large accounts and cross-functional teams.
- Leadership: Demonstrated ability to lead, inspire, and develop teams; strong interpersonal and influence skills at all levels.
- Client Management: Exceptional client service skills with a history of building trust and driving results.
- Digital & Social Expertise: Deep knowledge of all major platforms, analytics, and emerging trends, with a record of successful campaign development.
- Strategic Mindset: Ability to balance big-picture thinking with detail-oriented execution.
- Communication: Excellent verbal and written skills, with strong presentation and negotiation abilities.
- Organization: Skilled at managing multiple priorities in a fast-paced environment.
- Atlanta Insight: Familiarity with the Atlanta business and media market is a plus.
What Sparkloft Values in Every Role
- Care More: Deliver exceptional service with empathy and commitment.
- Curiosity: Stay eager to learn and explore new ideas.
- Problem Solving: Tackle challenges with creativity and persistence.
- Spark Joy: Elevate the experience for clients, colleagues, and the business.
- Global Perspective: Appreciate and adapt to diverse cultures and viewpoints.
- Flexibility: Willingness to occasionally work nights, weekends, or holidays for productions.
Why Join Us
At Sparkloft Media, we believe in blending creativity with strategy to deliver innovative digital and social solutions. As an Account Supervisor in Atlanta, you’ll play a pivotal role in shaping client success, mentoring future leaders, and fueling agency growth.
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What We Do
Sparkloft Media is a social-first creative agency helping organizations around the world achieve their businesses objectives through social media by creating content worth sharing. Find us in Portland, Atlanta and DC.
