Account Strategy Manager - eCommerce

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

We are seeking a highly motivated and experienced Digital Marketing Account Strategy Manager (ASM) to join our team. You will have experience in developing and executing digital marketing strategies for clients, with a focus on Amazon Advertising and Google Advertising. The Digital Marketing ASM will own the creation, development, and execution of the strategic project plan for a portfolio of accounts, creating digital marketing strategies for Amazon Advertising, Google Advertising and other paid advertising sites as well as developing and managing client relationships.

The ASM will be responsible for developing insights and points of view on performance trends, channel dynamics, and industry updates.  In this role, the Account Strategy Manager will collaborate with Customer Success and analysts to understand client’s goals and develop plans to achieve those goals.
The Account Strategy Manager’s performance will be measured in the following key areas:

• Financial success
• Client Retention
• Adoption of new features and initiatives
• Soft skills

Responsibilities

• Understanding the client’s goal and developing a strategic plan to drive results to achieve those goals.
• Create and execute Amazon Advertising and Google Advertising strategies, including Sponsored Products, Sponsored Brands, Sponsored Display, Google Ads, and Google Shopping, based on client objectives and goals.
• Develop and maintain relationships with clients, serving as the primary point of contact for all Amazon Advertising, Google Advertising and other paid advertising activities.
• Lead client calls to discuss industry updates / trends, update client on project statuses, and review program performance relative to client goals.
• Learn and use the power of the Rithum platform to efficiently meet the client’s technical needs.
• Utilize third party platforms effectively (such as Skai, Google, Microsoft) to analyze, improve and manage performance of campaigns for customers.

Qualifications 

Minimum Qualifications  

• Prior expertise working in a technical, client facing role.
• Experience in e-commerce with a focus on digital marketing
• Able to work in a fast-paced, team environment with the ability to leverage data to make important decisions.
• Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
• Superior written and verbal communication skills and outstanding presentation abilities.
• Proven experience working on a large team and can work collaboratively and individually.
• Fluent English required.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Private medical, dental & vision 
• Life & disability insurance
• Superannuation with 11.5% employer match
• Competitive time off package with 20 Days of PTO, 10 Sick Days, 13 Holidays, 2 Wellness days and 1 Give Back Day 
• Flexibility to choose where you work - at home, in the Melbourne office, or both! 
• Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program 
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member 

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.