Account Specialist

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

* Manpower Korea 소속 아웃소싱 인력 입니다 *

As an Account Specialist you will:

• Implement and document new or changed processes
• Clarify new customer requirements for order-to-cash process and support to define our internal processes to satisfy these requirements
• Set up new customers and pricing in our SAP system including any EDI-connections as required.
• Manage customer orders before and after SOP with proper internal and external communication and order management in SAP
• Support accounts receivables reconciliation for timely cash collection.
• Communicate closely with customers by email, telephone or if needed, in person for any order or payment issues or other inquiries
• Manage customer portal site to receive orders, submit quotations or get the necessary information.
• Collaborate closely with the Korean Account Manager as well as with other team members locally and globally
• Support internal forecasting activity by securing the latest forecast data from the customer or their portal and by maintaining master data in our business planning system
• Support internal reporting and process control
• Demonstrate continuous improvement by proposing and completing local improvement initiatives and participating in global initiatives.
• Ensure Best Business Practices regarding communications, collaboration, and escalation as needed.
• Be expected to work with various members of our customer team including account management and program development
• managers, supply chain planners, warehouse representatives, finance team, and externally with our customers’ purchasing and accounts payable departments.

Skills

• Demonstrated extensive experience with order to cash process. Ideally in the automobile industry.
• Excellent SAP SD module knowledge and MS Office skills.
• Good organizing, process alignment, attention to detail and problem-solving skills.
• Korean native speaker with fluent written and verbal English skills.
• Ability to prioritize among multiple tasks and work effectively in a multi-cultural team across several time-zones.
• Minimum of 3 years of relevant Order Management experience required

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.