We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer relationships and helping existing clients grow by realizing more value from Geotab’s fleet management and telematics solutions. This foundational role offers the opportunity to grow your account management skills in a collaborative, technology-focused environment. If you love helping customers succeed and making a measurable impact, and are keen to join an industry leader — we would love to hear from you!
What you'll do:As an Account Specialist, your key area of responsibility will be managing a portfolio of approximately 150–200 customer accounts across Canada and the U.S., with coverage aligned to Pacific Time, building strong relationships, supporting retention, and identifying opportunities for account growth. You will be responsible for proactive customer outreach, holding approximately 10–15 customer meetings each week, and learning about customers’ evolving needs so they get lasting value from Geotab. You will also need to use customer and product usage data to identify opportunities, recommend tailored solutions, reduce churn, and prepare for business reviews, while developing knowledge of Geotab’s broader ecosystem, including the SDK, Marketplace, and Big Data analytics. You will need to work closely with Sales to identify opportunities for account growth, Solutions Engineering to connect technical capabilities to customer needs, and Product Development to share customer feedback and support product improvements.
To be successful in this role you will be curious, resilient, organized, and customer-first, with the communication skills to navigate complex issues, explain technical value clearly, and follow through on commitments. In addition, the successful candidate will have the analytical skills to turn data into insights and the confidence to use AI tools in their daily workflow, applying sound judgment and checking their output.
How you'll make an impact:- Cultivate and nurture robust relationships with assigned Geotab customers.
Act as the primary point of contact, addressing client inquiries, concerns, and requests promptly and professionally.
Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction.
Employ a consultative approach to identify and unlock opportunities for account expansion.
Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotab’s offerings.
Address intricate issues, coordinate cross-functional resources, and ensure seamless service delivery.
Proactively identify and mitigate potential challenges, fostering long-term client retention.
Utilize data analytics to uncover insights into customer behavior and usage patterns.
- A post-secondary diploma or degree, or equivalent experience; a specialization in business, engineering, computer science, or a related field is an asset.
3–5 years of relevant experience, including at least 1 year as an individual contributor in a consultative sales function and at least 1 year in consulting, business operations, or program management.
Technical sales experience is required; telematics experience is an asset.
Experience developing customer relationships and accounts, with the diplomacy and judgment to understand customer needs and recommend viable solutions.
Strong analytical, organizational, and communication skills, with the ability to manage multiple priorities and understand technical and business requirements.
Proficiency with CRM tools and Google Workspace applications such as Sheets, Docs, and Slides.
Ability to support customers across Canada and the U.S. with Pacific Time coverage; domestic or international travel of up to 20% may be required.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.Skills Required
- Post-secondary diploma or degree, or equivalent experience
- Specialization in business, engineering, computer science, or a related field
- 3–5 years of relevant experience
- At least 1 year of individual-contributor experience in a consultative sales function
- At least 1 year of experience in consulting, business operations, or program management
- Technical sales experience
- Telematics experience
- Experience developing customer relationships and managing accounts
- Strong analytical, organizational, and communication skills
- Ability to understand technical and business requirements and manage multiple priorities
- Proficiency with CRM tools and Google Workspace applications, including Sheets, Docs, and Slides
- Ability to support customers across Canada and the U.S. while covering Pacific Time
- Ability to travel domestically or internationally up to 20%
GEOTAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEOTAB and has not been reviewed or approved by GEOTAB.
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Healthcare Strength — Coverage includes medical, dental, vision, life, disability, and an EAP as part of a comprehensive core package. U.S. offerings are presented as competitive and consistently paired with other core protections.
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Retirement Support — Offerings include a 401(k) with company match in the U.S., with RRSP or pension alternatives in other regions. Retirement savings support is treated as a standard component of total rewards.
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Parental & Family Support — A distinct “baby bonus” for birth or adoption stands out among family‑focused perks. Certain postings and summaries also reference parental leave top‑ups and related supports.
GEOTAB Insights
What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
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