Account Specialist - RemitConnect

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The main purpose of this job is to support the day-to-day processes and analysis for Commerce Bank’s key clients to support development of trusted business partnerships. The primary responsibility is to handle the daily operational duties associated with proactive account service, retention of relationships and growth of all payment types. The focus is on data analysis, operational quality, problem resolution, productivity, relationship building and customer satisfaction across a variety of payment platforms.

Essential Functions

• Monitor established clients defined SLAs and KPIs; analyze where opportunities exist to improve KPIs and improve client automation rates

• Complete day to day escalated support requests, including complex requests related to the clients' process(es)

• Analyze and initiate steps to improve the experience of assigned clients  

• Provide internal support and participate in solving customer problems with internal teams that interact with the payment’s teams  

• Work with external partners to solve customer related issues as required

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of healthcare insurance claims processing, healthcare revenue cycle, and general knowledge of commercial banking and treasury services

• Basic knowledge of electronic and paper transaction processing within a commercial bank

• Ability to meet a high level of quality and customer service to internal and external clients

• Ability to interact and build relationships with clients

• Ability to travel up to 10%; subject to increase with growth of business line

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 1+ year healthcare insurance claims processing or payment posting experience required

• 1+ year customer service experience required

• Technical exposure and experience in MS Office, EMR, ERP or Clearinghouse systems  preferred

• General knowledge of healthcare banking preferred

• Healthcare industry and product knowledge (HIPAA & PHI) preferred

**Level of role is determined by experience, knowledge, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Account Specialist and Senior Account Specialist – RemitConnect and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $31.50 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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