Job Description
At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential.
As an Account Specialist II within Email Support, you will be responsible for providing payment process support to merchants through our email channels and support a range of work from basic questions and tasks related to system logins, and payment processing, to route and track escalated items to other groups.
Job responsibilities:
- Provide first level contact and resolution to JPMC merchants via email.
- Track and disposition all incoming email work items.
- Identify emails requiring second level support and reoute to the appropriate teams.
- Maintain a high level of knowledge on general customer service and responsibilities of second level groups.
- Research questions using available job aids and information resources, following CMS procedures.
- Keep abreast of system information, changes, and updates.
- Support project - based initiatives and requests from other lines of businesses through the Email platform.
- Contribute towards early identification, monitoring, or reporting on systems, identifies possible process improvements process opportunities and /or contributing towards building robust controls
Required qualifications, capabilities and skills
- Strong knowledge of payment processing industry and related procedures and products
- High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
- Preferred experience with Email Servicing or any equivalent experience
- Minimum of 2 years of payment industry experience or relevant customer service experience. Certified on the majority of the Help Desk calls types: Statements, Billing, Risk, Collections, VeriFone, Ingenico, VAR, ROL, etc.
- Must be willing to work day-time schedules of varying start times
- Excellent written communication skills
- Must be able to multi-task, prioritize, and be self-directed, flexible, easily adaptable
- Self-motivated, works well with minimal supervision, & performs well in a team environment.
- Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases.
- Critical thinking and ability to exercise independent judgment, accuracy and attention to detail
Decision making ability and independent judgment outside of direct supervision
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.