Account Specialist I - Direct Auto

Job Description
Be a member of a call center team based in Houston, Texas that interacts and provides service customers for Auto Originations
As an Account Specialists in Auto Finance, you will work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first in class experience for customers and employees seeking auto financing. This may include facilitating the application process by interfacing with customers to discuss products and verifying application information. Additionally, specialists make targeted outbound calls to highly interested customers with a focus on solving customer concerns and helping them finance their auto purchase with Chase.
Job Responsibilities

1. Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls
2. Build rapport and establish customer trust in Chase Auto Lending
3. Control conversation to gather needed information and accurately update the Chase systems
4. Convey auto loan decisions to customers
5. Assist customers with changes to the auto loan application and provide next steps to clients based on product offered
6. Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
7. Take auto loan applications over the phone for Americans with Disability Act customers & adhere to compliance regulations
8. Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals
9. Understand Chase Auto products/services and the advantages of each
10. Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan

Required qualifications, capabilities, and skills

1. High school diploma or equivalent
2. Effective verbal and written communication with both external and internal customers
3. Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations
4. Approach problems logically and with good judgment to ensure the appropriate customer outcome
5. Critical thinker and ability to exercise independent judgment
6. 2+ years client/customer service/call center experience

Preferred qualifications, capabilities, and skills

• Previous experience in the auto industry

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.