Account Specialist- Hybrid Schedule

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.

Anticipated deadline to apply: 10/01/24 This deadline is Johns Manville’s good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.

Your Day-to-Day:

• Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
• Insulation Systems Proactively communicate daily with internal and external customers
• Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
• Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
• Manage and maintain spreadsheets reports
• Assist in training new employees and cross training across all Insulation Systems channels
• Handle basic product information calls from downstream customers

What You Bring to the Team:

• High School diploma with a minimum of 5 years customer service experience OR
• 4-year college degree preferred
• Solid interpersonal, verbal, and written communications skills
• Basic analytical decision making and ability to think through complex issues
• Proficient in Microsoft Word, Excel, Outlook Basic
• Basic knowledge of SAP or ERP systems
• Basic knowledge of Accounts Receivable concepts for deduction resolution
• Solid attention to detail
• Solid organizational and prioritization skills
• Solid ability to multitask.
• Solid ability to work in a team environment as well as independently with limited supervision
• Ability to develop product knowledge Basic
• Basic problem resolution and negotiation skills
• Solid listening skills
• Solid relationship building skills with internal and external customers
• Minimal travel required 0 to 10 days per year
• May be required to lift, carry, push, or pull up to and including 25 pounds
• Work environment is typical of an office environment

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.