General Summary
The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale business.
The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site five days per week.
Key Responsibilities
- Steve Madden Apparel & ATM Collection: Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
- Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
- Use CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients’ expectations
- Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
Specific Job Skills:
- Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
- Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
- Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
- Assist in generating and sending basic documents such as invoices and order confirmations to customers.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum of 1 year in customer service
- Proficient in Microsoft Office Suite specifically Excel
- Excellent interpersonal, problem-solving, and organizational skills.
The expected base salary for this position ranges from $24.00- $26.00. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
Top Skills
What We Do
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion.
In addition to marketing products under its own brands including Steve Madden®, Kurt Geiger London®, Dolce Vita®, Betsey Johnson®, Carvela®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and other accessory categories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories.
With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.
